Summary
Overview
Work History
Education
Skills
Accomplishments
TRAINING
Timeline
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SULEN BROWN-RICHARDS

BROOKLYN,NY

Summary

Dynamic professional with a proven track record at Dennis Shipping Company, excelling in customer service and problem resolution. Skilled in data entry and fostering positive relationships, I leverage innovative strategies to enhance customer satisfaction and streamline processes. Committed to promoting socio-emotional well-being while delivering exceptional support in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Dennis Shipping Company
Brooklyn, NY
09.2022 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Coordinated cargo manifesting and pick-up scheduling to optimize delivery processes.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated system with order specifics and customer details, preferences, and billing information.

Teacher

Prince Edward County Elementary School
Farmville, USA
07.2019 - 06.2022
  • Established positive relationships with students, parents, and colleagues to foster collaboration.
  • Differentiated instruction based on student developmental levels to enhance learning outcomes.
  • Instituted behavior rules and procedures using VTSS strategies to maintain classroom order.
  • Engaged students through focused instructional strategies and hands-on activities to boost understanding.
  • Scheduled parent-teacher conferences to provide updates on children's academic performance.
  • Supervised students throughout the day in classrooms and during breaks to ensure safety.
  • Integrated smart board technology, iPads, and computers into lessons to meet Virginia Standards of Learning.
  • Graded assignments to track student progression and provide timely feedback.

Teacher

Mountainside Primary School
Mountainside, Jamaica
09.2017 - 08.2019
  • Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
  • Maintained safe, clean, and organized classroom environment.
  • Developed lessons, activities and materials to cover required course material.
  • Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
  • Met with parents and guardians to discuss student progress and areas for improvement.

Teacher

Black River Preparatory School
Black River, Jamaica
10.2015 - 09.2017
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Supervised students throughout the day, both in the classroom and outside during breaks.
  • Utilized behavior management skills to foster an environment conducive to student learning.
  • Graded student papers and assignments to track student progression.
  • Encouraged student critical thinking and discussion using a variety of teaching techniques.
  • Worked one-on-one with at-risk students on core subjects.
  • Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
  • Developed lessons, activities and materials to cover required course material.
  • Maintained safe, clean, and organized classroom environment.

Education

Bachelor of Education - Primary Education, Science

Bethlehem Moravian College
Malvern, Jamaica, WI
07.2015

Skills

  • Interdisciplinary teaching
  • Behavioral and cognitive skills development
  • Mediation and advocacy talent
  • Differentiated instruction
  • Tutoring and after-school help
  • Innovative lesson planning
  • Excellent classroom management
  • Clear public speaking skills
  • Curriculum development
  • Interactive teaching and learning
  • Highly reflective
  • Motivating students
  • Calm under pressure
  • Promotes socio-emotional well-being and learning
  • Customer service
  • Order processing
  • Data entry
  • Document control
  • Scheduling
  • Record preparation
  • Strong teamwork

Accomplishments

  • Best Customer Centricity Award
  • Academic achievements and honors: certificates of excellence for course(s): Child & Adolescent Development, History & Sociology of the Caribbean, Entrepreneurship, Information Literacy, Classroom Management, Strategies of Teaching & Learning, Special Needs in Education, Addressing Children's Literacy Difficulty, Environmental Studies for Sustainable Development
  • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate
  • Planned and developed the yearbook for the school year
  • Selected and approved appropriate textbooks to assist instruction
  • Collaborated with other reading teachers and literacy specialists to develop differentiated lesson plans and appropriate instructional materials to meet the needs of the students
  • Provided ways for the stakeholders in education to better support the growth, development, and learning of students

TRAINING

  • Yearly professional development opportunities
  • Teaching the K-8 Computer Science Standards of Learning course (current)
  • Security awareness training through KnowBe4
  • I-Ready instructional tool training
  • Canvas and Google Classroom training
  • Mindfulness training

Timeline

Customer Service Representative

Dennis Shipping Company
09.2022 - Current

Teacher

Prince Edward County Elementary School
07.2019 - 06.2022

Teacher

Mountainside Primary School
09.2017 - 08.2019

Teacher

Black River Preparatory School
10.2015 - 09.2017

Bachelor of Education - Primary Education, Science

Bethlehem Moravian College

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SULEN BROWN-RICHARDS