Ruby Casillas
Stockton,CA
Summary
As a highly motivated individual, I am seeking a position with a company that values hard work, dedication, and a strong work ethic. I am confident with my knowledge and skills will enable me to make a positive impact on the organization. My ability to excel in a fast-paced work environment and work effectively as part of a team will be an asset to the company. With a strong desire to grow and develop within the company for a long-term career, I am dedicated to making a meaningful contribution to the success of the organization.
Overview
12
12
years of professional experience
Work History
Member Experience Representative
Valley Strong Credit Union
07.2024 - Current
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Educated customers on use of banking website and mobile apps.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Monitored and reported suspicious activity in line with bank security policies.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Assistant Manager
Crunch Fitness
02.2021 - 07.2024
- Assisted general manager in organizing, planning and implementing strategies to drive company growth and success.
- Coordinated day-to-day operations, ensuring that company guidelines are followed and all tasks are completed on time.
- Responsible for billing customers accurately and efficiently, ensuring that all invoices are sent out on time.
- Maintained and updated billing information, including customer account details and payment history.
- Assisted general manager with hiring, training, and mentoring multiple new hires, ensuring their smooth integration into the team and contributing to the overall success of the company.
- Generated and maintained various reports, including financial, operational, and customer data reports.
- Effectively addressed and resolved customer service issues, constantly delivering a high level of customer satisfaction.
- Monitored cash intake, increasing accuracy and reducing discrepancies.
Front Desk Receptionist
In Shape Health Clubs
07.2013 - 03.2020
- Welcomed each member/guest pleasantly.
- Answered multi-line phone system to respond to inquiries and customer complaints.
- Effectively supervised front-end operations of a busy customer service department, ensuring smooth and efficient service for customers.
- Created, edited, and altered customer accounts daily.
- Resolved any customer service issue.
- Collected members monthly payments.
Education
High School Diploma -
Stagg Senior High School
Stockton, CA06.2010
Skills
- Effective Communication Skills
- Microsoft Office Skills (Word, Excel and Outlook)
- Time Management
- WPM: 55-60
- Office Management
- Financial Reporting
- Handling Billing and Payment Inquiries
- Resolving Customer Complaints and Issues
- Answering Inbound Calls from Customers
- Certified Fluent in Spanish and English
Timeline
Member Experience Representative
Valley Strong Credit Union
07.2024 - Current
Assistant Manager
Crunch Fitness
02.2021 - 07.2024
Front Desk Receptionist
In Shape Health Clubs
07.2013 - 03.2020
High School Diploma -
Stagg Senior High School
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