Sulette Renelien
Clermont
Summary
Motivated and detail-oriented Customer Service professional with 3+ years of experience providing remote client support, handling high-volume inquiries, and maintaining accurate records in CRM/ticketing systems. Skilled in phone, email, and chat communication, onboarding support, and troubleshooting customer issues. Strong problem-solving abilities with proficiency in Microsoft Office and web-based applications. Proven ability to multitask, prioritize, and deliver a positive client experience in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Activations Agent
Hilton Grand Vacations
08.2024 - Current
- - Act as first point of contact for clients, managing 100+ bookings daily with 95% accuracy.
- - Respond to high-volume customer inquiries via email and chat, achieving a 95% resolution rate.
- - Assist customers with onboarding, account setup, and troubleshooting service issues.
- - Maintain accurate client records in CRM while adhering to confidentiality protocols.
Customer Engagement Specialist
Blue Elephant LLC
06.2022 - 07.2024
- - Delivered frontline customer service via phone, email, and chat, averaging 50+ inquiries daily.
- - Supported client onboarding and documentation processes, ensuring accuracy in CRM systems.
- - Escalated complex issues to internal teams while ensuring timely customer updates.
- - Identified recurring service challenges and suggested process improvements to leadership.
Front Desk Assistant
Pure Reflection Medical Academy
01.2020 - 05.2022
- - Supported patient onboarding by scheduling assessments and assisting with documentation.
- - Handled phone, email, and in-person inquiries with professionalism and empathy.
- - Maintained filing systems and insurance-related records for compliance accuracy.
- - Improved office efficiency by streamlining record management and communication flow.
Education
Associate in Arts -
Lake Sumter State College
08-2025
Skills
- - Customer Service (Phone, Email, Chat)
- - Onboarding & Account Support
- - CRM & Ticketing System Management
- - Troubleshooting & Escalation
- - Documentation & Record Accuracy
- - Time Management & Prioritization
- - Microsoft Office & Web-Based Applications
- - Remote Work Efficiency
Timeline
Activations Agent
Hilton Grand Vacations
08.2024 - Current
Customer Engagement Specialist
Blue Elephant LLC
06.2022 - 07.2024
Front Desk Assistant
Pure Reflection Medical Academy
01.2020 - 05.2022
Associate in Arts -
Lake Sumter State College
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