Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Suley Arroyo

Suley Arroyo

HR Assistant/CSR III
Albany,NY

Summary

Dynamic HR Generalist with experience at Public Partnerships LLC, skilled in HRIS systems and employee onboarding. Proven ability to enhance communication and trust between management and staff, while effectively managing benefits administration and background checks. Recognized for resolving employee concerns with empathy, fostering a positive workplace culture.

Overview

11
11
years of professional experience

Work History

HR Generalist/Assistant

Public Partnerships LLC
02.2025 - 04.2025
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check process for new hires.

Customer Service Representative

Maximus
07.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Certified Nursing Assistant

The Grand at Barnwell
03.2020 - 09.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Certified Nursing Assistant

EverGreen Commons Rehabilitation and Nursing Center
04.2014 - 08.2021
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Education

High School Diploma -

San Juan High School
Puerto Rico
06-1999

Skills

  • Employee onboarding
  • Benefits administration
  • HR policies implementation
  • HRIS systems
  • Employee file management
  • Onboarding processes
  • Background checks

Languages

Spanish
Limited Working

Certification

  • CNA - Certified Nurse Assistant

Timeline

HR Generalist/Assistant

Public Partnerships LLC
02.2025 - 04.2025

Customer Service Representative

Maximus
07.2023 - 04.2024

Certified Nursing Assistant

The Grand at Barnwell
03.2020 - 09.2022

Certified Nursing Assistant

EverGreen Commons Rehabilitation and Nursing Center
04.2014 - 08.2021

High School Diploma -

San Juan High School

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Suley ArroyoHR Assistant/CSR III