Suley Arroyo
Albany
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
HR Generalist/Assistant
Public Partnerships LLC
02.2025 - 04.2025
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
Certified Nursing Assistant
The Grand at Barnwell
03.2020 - 09.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
EverGreen Commons Rehabilitation and Nursing Center
04.2014 - 08.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
High School Diploma - General Studies
San Juan High School
Puerto Rico06.1999
Skills
- Employee onboarding
- Benefits administration
- HR policies implementation
- HRIS systems
- Employee file management
- Onboarding processes
- Background checks
- Customer service
- Active listening
- Data entry
- Call center experience
- Payment processing
- Paperwork processing
Certification
- CNA - Certified Nurse Assistant
LANGUAGES
Spanish
Limited Working
Timeline
HR Generalist/Assistant
Public Partnerships LLC
02.2025 - 04.2025
Customer Service Representative
Maximus
07.2023 - Current
Certified Nursing Assistant
The Grand at Barnwell
03.2020 - 09.2022
Certified Nursing Assistant
EverGreen Commons Rehabilitation and Nursing Center
04.2014 - 08.2021
High School Diploma - General Studies
San Juan High School