Suleyka Sinclair
North Pole,AK
Summary
Enthusiastic and motivated individual passionate about customer service. A team player who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. A quick learner and avid multitasker looking to find a full time employment where I can contribute and grow within the business.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvement
03.2022 - Current
- Provide support across all aspects of customer service experience, including product and service inquiries, as trusted team member that assists in person, by email, and over the phone
- Review phone calls and answer high volume calls
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed cash and credit transactions and provide customers with invoices and receipts while successfully processing exchanges and orders
- Scheduling catered services not limited to deliveries, installments, meetings with departmental specialists, and product rental
- Managed and maintained stock inventory while overseeing restricted items
Assistant Manager/ Sales Lead
Janie & Jack Outlet
03.2021 - 08.2021
- Opened and closed store while maintaining accurate reporting and inventory accuracy, as well as, following all corporate processes to conduct cash deposits
- Successfully monitor the progress of personal, staff, and store sales while creating and analyzing realistic sales goals for both the outlet and internal customer
- Kept calm and applied strong problem-solving and interpersonal skills to resolve staff and location conflicts.
- Trained new associates in successful sales and performance strategies.
Lead Crew Member
McDonald’s
03.2020 - 01.2021
- Provided a pleasant customer and team experience while assisting with order requests, cash transactions, food preparation, as well as safety and health compliance
- Trained new team members to adhere to closing procedures and policies while clarifying store expectations
- Greeted customers and offered assistance with requested items, helping boost customer satisfaction and retention
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Shipping and Receiving Manager
Tripoli Bakery
09.2015 - 12.2019
- Managed inventory and baked goods stock distribution made at the main hub in order to ship and collaborate with off-site locations for customer satisfaction
- Organize shipments and load trucks with inventory while communicating with various departments and Inventory Managers, controlling delivery audits which rectify issues
- Optimized shipping and receiving strategies with cost-effective methods, carriers and routes
- Leadership and Volunteer Experience
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Director of Communications
Council Election Committee
03.2017 - 12.2017
- Managed social media campaign and analyzed account retention data for future Lawrence
- Council Member
- Stayed in communication with bilingual donors, residents, and city officials throughout campaign period while building lasting relationships
- Planned and executed committee events while marketing affairs to inhabitants and maintaining reputable public image
- Worked in conjunction with treasurer to assist with checks and balances that assisted to campaign finances
Education
Leadership Development
Lawrence High School
Lawrence, MA06.2018
No Degree - Human Behavior and Psychology
Northern Essex Community College
Lawrence, MA2019
No Degree - Marketing Management
Savannah Technical College Savannah
Savannah, GA2021
Skills
- Proficient Microsoft Word, PowerPoint, Google Docs; Familiar with MS, Excel
- Managing Multiple Tasks
- Multi-Line Phone Systems
- Complaint Handling and Resolution
- Assessments and Qualifications
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Associate
Lowe's Home Improvement
03.2022 - Current
Assistant Manager/ Sales Lead
Janie & Jack Outlet
03.2021 - 08.2021
Lead Crew Member
McDonald’s
03.2020 - 01.2021
Director of Communications
Council Election Committee
03.2017 - 12.2017
Shipping and Receiving Manager
Tripoli Bakery
09.2015 - 12.2019
Leadership Development
Lawrence High School
No Degree - Human Behavior and Psychology
Northern Essex Community College
No Degree - Marketing Management
Savannah Technical College Savannah
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