Suleyma Cortez
Santa Ana,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Social Media Content Creator
Self-employeed
05.2018 - Current
- Enhanced brand awareness by creating engaging and shareable social media content.
- Increased audience engagement through the development of tailored content for each platform.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Collaborated with brands to create sponsored content, expanding brand exposure and attracting new followers.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Managed content across multiple platforms for widest audience reach.
- Produced original, creative content for promotional advertisements and marketing materials.
Loan Set Up and Closing Disclosure Coordinator
JMAC Lending
04.2016 - 02.2023
- Set up loan file with accurate fees according to selected loan program and other loan parameters.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Maintained a high level of accuracy in data entry tasks, ensuring error-free submissions.
- Ensured compliance with regulatory requirements by staying up-to-date on industry standards and best practices for submission processes.
- Managed loan pipeline efficiently, prioritizing tasks for optimal workflow and productivity.
- Provided exceptional customer service, addressing inquiries and resolving issues related to loans and applications.
- Optimized turnaround times on missing or incomplete documentation requests through consistent follow-up efforts.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
- Ensured accurate disbursement of funds through diligent review of settlement statements and coordination with title companies.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Collaborated with escrow, agents, and legal professionals to resolve transactional and title issues.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Underwriting Assistant Lead
JMAC Lending
05.2014 - 04.2016
- Supported underwriters by scrubbing the loan file
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications
- Trained and supervised employees on position and procedures.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
Receptionist
JMAC Lending
05.2013 - 05.2014
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
Education
Payroll Practice And Management
College of The Desert
Palm Desert, CA03.2024
High School Diploma -
Desert Hills High School
Gilbert, AZ05.2009
Skills
- Data Entry
- Task Prioritization
- Team Leadership
- Time Management
- Multitasking and Organization
- Attention to Detail
- Customer/Client Relations
- Submission Coordination
Timeline
Social Media Content Creator
Self-employeed
05.2018 - Current
Loan Set Up and Closing Disclosure Coordinator
JMAC Lending
04.2016 - 02.2023
Underwriting Assistant Lead
JMAC Lending
05.2014 - 04.2016
Receptionist
JMAC Lending
05.2013 - 05.2014
Payroll Practice And Management
College of The Desert
High School Diploma -
Desert Hills High School
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