Suleyvi Florez
Plainfield,NJ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Previous roles have resulted in increased efficiency and improved clients' satisfaction rates. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Manager
CLO Coffee
Jersey City
08.2025 - Current
- Trained staff on equipment use and safety protocols.
- Managed daily operations and workflow for coffee production team.
- Oversaw inventory management and product sourcing processes.
- Implemented quality control measures for beverage preparation and service standards.
- Assisted in the development of new menu items based on customer feedback.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Rural Mail Carrier
USPS
Belle Mead
05.2025 - 07.2025
- Delivered mail along designated rural routes efficiently and accurately.
- Sorted incoming mail and packages for timely distribution to customers.
- Operated postal vehicles in compliance with safety regulations and guidelines.
- Maintained accurate records of deliveries and customer interactions daily.
- Assisted customers with inquiries regarding mail services and delivery options.
- Monitored vehicle maintenance needs to ensure safe operational readiness.
- Collaborated with team members to optimize delivery routes and schedules.
- Adapted to changing weather conditions while maintaining delivery efficiency.
- Operated vehicle in accordance with applicable laws and regulations.
- Ensured proper handling of fragile packages requiring special care.
- Provided excellent customer service while interacting with customers on route.
- Adhered to all USPS policies and procedures related to delivering mail.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
- Verified accuracy of addresses before delivering mail or parcels.
- Loaded and unloaded trucks efficiently using appropriate equipment.
- Notified supervisor immediately if any irregularities were found during the route delivery process.
- Inspected postal vehicles for defects prior to operation.
- Communicated effectively with supervisors regarding route progress or changes.
- Collected payments for COD items, postage due, and other fees as required.
- Obtained signatures for registered, certified, and insured mail.
- Identified hazardous materials that may pose risk to public safety.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- Followed established protocols for secure package delivery at customer locations.
- Maintained accurate records of daily deliveries.
- Regularly monitored fuel levels in postal vehicle ensuring it never runs out of gas.
- Inspected mailboxes along route ensuring they are properly maintained and secured.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Scanned labels on letters or parcels to confirm receipt.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Obtained receipts for registered and certain insured mail.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
Ambassador at Ship Dock
Amazon
09.2020 - 03.2021
- Meet and greet new employees at the conference room to teach in detail all the procedures.
- Trained individuals in respective roles on ship dock while maintaining labor tracking and training modules.
- Gave tours of FC following and demonstrating Amazon guidelines.
- Built pallets for shipment in the palletizing area, built walls in the trailers on the ship dock, scanned and stacked totes in the transship area, made sure that the trailers are properly checked in and checked out on the TDR team, water spider duties for the palletize areas, and inducting and jam clearing in the flat sort areas.
Phlebotomist/Customer Service
Accurate Diagnostic Labs
12.2015 - 01.2017
- As a phlebotomist: Served patients by identifying the best method for retrieving blood samples.
- Prepared specimens for laboratory testing and performed screening procedures.
- Obtained blood specimens by performing venipunctures.
- Maintained specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.
- Tracking collected specimens by initialing, dating, and noting times of collection and maintaining daily tallies of collections performed.
- Maintained a safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations.
- Maintained and organized clean workspace.
- As customer service: Provided great customer service to Providers and Medical Staff.
- Responded to inquiries and complaints.
- Coordinated add-on tests orders, supply orders and reported distribution.
- Located and provided test-related information including test results, turn-around-time, specimen requirements.
- Position required critical thinking, complex problem solving, multi-tasking, and the ability to work with minimal supervision in a demanding, fast-paced environment.
Production Operator
Lifecell
Branchburg
09.2013 - 11.2014
- Assisted in the manufacturing of tissue-based products for the regenerative market under the BCS.
- Conducted routine inspections and maintenance activities to prevent downtime and ensure optimal equipment performance.
- Monitored production processes and identified opportunities for improvement to increase efficiency and reduce waste.
- Complies with cGMP's SOP, and ISO requirements where applicable in the facility.
- Trained new hires on equipment operations, safety guidelines, and quality standards.
- Branchburg, NJ
Education
Associate of Science - pre-requisite courses to enter the school of nursing
UNION COUNTY COLLEGE
Cranford, NJ05-2027
Registered Nursing - first semester
TRINITAS SCHOOL OF NURSING
Elizabeth, NJ03-2027
Introduction to Phlebotomy and Medical Assistant, Venipuncture Techniques, Capillary Puncture, Laboratory and Diagnostic procedures and Equipment, Administrative Practices and procedures, Principals of Pharmacology, Standards, Laws and Regulations, Infectious Control, Medical Terminology, Patient Communication, and First Aid/CPR
EVEREST INSTITUTE
South Plainfield, NJ11-2014
High School - 12th grade
METUCHEN HIGH SCHOOL
Metuchen01.2013
Skills
- Performing venipuncture and capillary puncture procedures
- Processing blood samples
- Familiar with medical terminology
- Patient privacy regulations
- Detail-oriented
- Medical records
- Aseptic techniques
- Collaboration and teamwork
- Disposal procedures
- Inventory and supply management
- Telephone etiquette
- Microsoft Office
- Customer service
- Bilingual in English and Spanish
- Technical skills
- Organization skills
- Safety compliance
- Leadership
- Multitasking abilities
- Warehouse environment safety
- Labeling and boxing
- Patient communication
- Venipuncture techniques
- Quality control
- Equipment maintenance
- Health regulations
- Team building
- Time management
- Training and mentorship
- Innovation management
- Decision-making
- Work prioritization
- Staff training and development
- Policy implementation
- Coaching and mentoring
- Verbal and written communication
- Disciplinary techniques
- Team leadership
- Inventory management
- Employee onboarding
Accomplishments
- Recognized by supervisors and colleagues for excellent patient care and attention to detail.
- Successfully completed certification in phlebotomy and medical assistant from a national health organization.
- Warehouse worker accomplished in organizing shipments and loading trucks for fast and efficient customer delivery.
Timeline
Manager
CLO Coffee
08.2025 - Current
Rural Mail Carrier
USPS
05.2025 - 07.2025
Ambassador at Ship Dock
Amazon
09.2020 - 03.2021
Phlebotomist/Customer Service
Accurate Diagnostic Labs
12.2015 - 01.2017
Production Operator
Lifecell
09.2013 - 11.2014
Associate of Science - pre-requisite courses to enter the school of nursing
UNION COUNTY COLLEGE
Registered Nursing - first semester
TRINITAS SCHOOL OF NURSING
Introduction to Phlebotomy and Medical Assistant, Venipuncture Techniques, Capillary Puncture, Laboratory and Diagnostic procedures and Equipment, Administrative Practices and procedures, Principals of Pharmacology, Standards, Laws and Regulations, Infectious Control, Medical Terminology, Patient Communication, and First Aid/CPR
EVEREST INSTITUTE
High School - 12th grade
METUCHEN HIGH SCHOOL