Sulie Hernandez
NY
Summary
Dynamic navigation specialist with a proven track record in team collaboration and delivering results in fast-paced environments. Recognized for adaptability and reliability, consistently excelling in route planning, risk assessment, and the use of advanced navigational tools. Strong problem-solving skills and effective communication foster seamless teamwork and drive project success. Committed to leveraging expertise to enhance operational efficiency and achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Neighborhood Navigator
The Bridge Inc
04.2024 - Current
- Engaged with clients in the community and assessed their immediate needs
- Referred Clients to outside organizations if needed
- Followed up on client referrals sent by other organizations or the community
- Provided case management to clients and escorted them to appointments, court cases and HRA offices if needed
- Assisted clients in obtaining vital forms such as ID’s, birth certificates and social security cards.
Harm Reduction Specialist
Housing Works
10.2023 - 02.2024
- Provided intakes in English and Spanish for clients and assessed their immediate needs
- Referred clients to outside agencies if needed
- Provided case management to clients such as applying for benefits, appointments, etc
- Assisted clients in obtaining vital identification forms
- Provided safe usage kits to clients
Customer Service Associate
Duane Reade
07.2022 - 09.2023
- Restock shelves with products when items ran out
- Did weekly OSA and inventory checks to keep track of what products the store needed
- Used a POS system to ring up customers when they were ready to pay
- Helped the pharmacy department with filling prescriptions and making sure the correct patients were getting the correct medicine
- Input patients information into the pharmacy departments system
- Handled calls with insurance providers on behalf of the patients
- Unloaded the truck with merchandise and products on truck days
- Cleaned the break rooms and bathrooms after each shift
- NY NY
Team Lead/ Customer Service
Snack Magic
08.2019 - 11.2022
- Trained employees on how to pick and pack orders on a daily basis
- Restocked items on shelves when they ran out
- Handled customers complains, questions and concerns
- Helped the receiving team when they received products with bringing in the products and updating the systems with the products we received.
- Queens NY
Community Outreach Specialist
New York Immigration Coalition
11.2018 - 08.2019
- Planned, created and facilitated know your rights workshops in both English and Spanish to undocumented immigrants informing them of their rights when dealing with police, landlords and courts
- Referred undocumented clients to resources and other organizations that helped them with basic needs and getting their documents so that they can apply and obtain citizenship
- NY NY
Parks Associate (Temporary)
City of New York Parks & Recreations
05.2018 - 11.2018
- Provide excellent customer service to all park patrons; answered questions and directed them to different areas of the park
- Perform exterior walks around the Park, monitoring the safety of children and park patrons
- Paint park benches and report to supervisor of any graffiti in park premises
- Alert supervisor and co-workers of any potential safety hazards
- Sweep and rake leaves; safely dispose of litter and debris
- New York, NY
Youth Case Navigator/Group Leader
Hetrick Martin Institute
08.2014 - 11.2017
- Promoted from Youth Health Advocate after a few months, taking on significantly more responsibility around workshops and facility programming
- Planned, created and facilitated harm reduction workshops to educate youth on HIV/AIDS, bullying, health relationships, personal hygiene and the LGBRQ 101 workshop
- Facilitated tours for new members, ages 14-24, explaining the purpose and goals of the program and how they can use the HMI to take charge of their lives.
- Provided case management and referred members to outside services regarding legal help, housing, mental health services, public assistance, college assistance, and employment.
- Interacted several times a week with donors and Board of Directors, explaining the benefits and purposes of the program to help facilitate the top down interaction between all HMI staff
- Facilitated members only meetings with staff, discussing any programming or initiative that the clientele or staff were hoping to see in order to advance the goals of the HMI
- New York, NY
Youth Health Advocate
Hetrick Martin Institute
09.2012 - 06.2014
- Delivered information to youth regarding awareness and prevention of HIV/AIDS, targeting individuals who need immediate information about modern health benefits available
- Ran a table at the Trans-Youth Forum, providing information for youth and other members of the youth services community about the programming available at HMI
- New York, NY
Education
Credits Toward Degree - Human Services
Boricua College
High School Diploma -
Harbor Fields High School
Skills
- Team coordination experience
- Emergency response training
- GPS navigation proficiency
- Vessel traffic services
- Teamwork and collaboration
- Flexible and adaptable
- Organizational skills
- Calm under pressure
- Problem resolution
- Customer service
- Problem-solving
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
Timeline
Neighborhood Navigator
The Bridge Inc
04.2024 - Current
Harm Reduction Specialist
Housing Works
10.2023 - 02.2024
Customer Service Associate
Duane Reade
07.2022 - 09.2023
Team Lead/ Customer Service
Snack Magic
08.2019 - 11.2022
Community Outreach Specialist
New York Immigration Coalition
11.2018 - 08.2019
Parks Associate (Temporary)
City of New York Parks & Recreations
05.2018 - 11.2018
Youth Case Navigator/Group Leader
Hetrick Martin Institute
08.2014 - 11.2017
Youth Health Advocate
Hetrick Martin Institute
09.2012 - 06.2014
High School Diploma -
Harbor Fields High School
Credits Toward Degree - Human Services
Boricua College