Sulman Mohammad
New York,NY
Summary
Results-driven professional focused on delivering excellent customer service, with over 10 years of experience. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Front Desk Concierge
Tishman Speyer
04.2023 - Current
- Greeted visitors and tenants upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Use Building Link And Key Link to give key and accses to tenets apartment for babysitter, dog walker and cleaners
- Inspected grounds and facilities to identify necessary repairs.
- Handled problematic tenant and clients to assist lower-level employees and maintain excellent customer service.
Front Desk / Doorman
Empire Management
02.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Directed traffic and kept property frontage free for guests.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Orchestrated building safety measurements to maintain security and protect residents.
Front Desk
The Beekman Tower ( Hotel Management Changed)
08.2021 - 11.2022
- Checked guests in and out, assigned rooms, and processed payments
- Maintained occupancy records, confirmed, or changed room reservations, and provided information about the hotel's policies and services
- Managed online and telephonic bookings, and verified guests payment methods during check in
- Organized transport services for guests at their request
- Arranged tours, taxis, or restaurant reservations for customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Sales Manager
Verizon Wireless
08.2020 - 07.2021
- Consistently meet and exceed monthly sales quotas as an top performer on store, district, and regional levels
- Discover and recommend unique solutions based on customer's immediate and long-term needs
- Selected to participate in Leadership Development Program to actively prepare for career advancement
- Representative of distinct Gold Store award honoring stores that deliver exceptional customer service, and satisfaction
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Concierge
Twin America / Marriott (Laid Off Due To Covid)
01.2015 - 04.2020
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Sales and Customer Service Representative
Stop N Go Wireless
06.2011 - 07.2015
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue
- Demonstrate products and show consumers how to maximize their features
- Process orders in person and over the phone
- Check inventory to ensure product is in stock
- Accepted and processed payments and purchases for new equipment using POS system.
Volunteer
NYS Chaplain Task Force
06.2017 - Current
- Comforted family members, offered attentive listening and high level of emotional support.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
Education
Bachelors of Arts - Psychology
CUNY-Brooklyn College
Brooklyn, NY05.2015
High School Diploma -
Brooklyn Bridge Academy At The South Shore Educational Complex
Brooklyn, NY05.2011
Skills
- Guest Services
- Concierge Services
- Hospitality
- Computer Skills
- Learns new software applications quickly
- Proficient at using Building Link, Key Link
- Outstanding communication skills, both verbal and writing
- Quick learner
- Problem-Solving Skills
- Languages fluent in: Urdu, Hindi, Punjabi, Potwari
Timeline
Front Desk Concierge
Tishman Speyer
04.2023 - Current
Front Desk / Doorman
Empire Management
02.2022 - 04.2023
Front Desk
The Beekman Tower ( Hotel Management Changed)
08.2021 - 11.2022
Sales Manager
Verizon Wireless
08.2020 - 07.2021
Volunteer
NYS Chaplain Task Force
06.2017 - Current
Concierge
Twin America / Marriott (Laid Off Due To Covid)
01.2015 - 04.2020
Sales and Customer Service Representative
Stop N Go Wireless
06.2011 - 07.2015
Bachelors of Arts - Psychology
CUNY-Brooklyn College
High School Diploma -
Brooklyn Bridge Academy At The South Shore Educational Complex
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