Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SULLIVAN CARTER

Corinth,MS

Summary

Dynamic professional with a proven track record at Motion Industries, excelling in customer service and order tracking. Expertise in data analysis and effective communication led to consistently surpassing sales goals and fostering strong client relationships. Proficient in inventory management, driving operational success and enhancing customer satisfaction through commitment to punctuality.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Motion Industries
Corinth, MS
04.2024 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Surpassed sales goals through implementation of successful marketing strategies.

Receiving Supervisor

Lowes Home Improvment
Corinth, MS
08.2021 - 04.2024
  • Provided training and guidance to new team members on proper procedures related to receiving activities.
  • Maintained communication with other departments regarding the status of incoming shipments.
  • Managed department priorities and provided leadership for on-time delivery production.
  • Ensured compliance with company policies and safety regulations in the warehouse environment.
  • Assisted with resolving customer complaints related to incorrect orders, damaged goods or late deliveries.
  • Analyzed data to identify trends in supply chain performance, suggesting improvements as needed.
  • Supervised inventory counts and cycle counts, ensuring accuracy at all times.
  • Organized shipping documents into an efficient filing system for easy retrieval when needed.

Sales Manager

GNC
Corinth, MS
07.2019 - 08.2021
  • Tracked monthly sales to generate reports for business development planning.
  • Established relationships with key clients while maintaining the existing customer base.
  • Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Education

Associate of Business Admi Technology

Northeast Mississippi Community College
Booneville, MS
05-2021

Skills

  • Load planning and stock control
  • Customer service
  • Order tracking
  • Inventory management
  • Effective communication
  • Data analysis
  • Computer proficiency
  • Shipping and receiving operations
  • Punctuality and reliability
  • Warehousing management
  • Forklift operation

References

References available upon request.

Timeline

Customer Service Representative

Motion Industries
04.2024 - Current

Receiving Supervisor

Lowes Home Improvment
08.2021 - 04.2024

Sales Manager

GNC
07.2019 - 08.2021

Associate of Business Admi Technology

Northeast Mississippi Community College

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