Sullivan Seljestad
Sammamish,WA
Summary
Accomplished Manager with a proven track record at Papa Murphy’s, enhancing team performance and business operations. Expert in operations management and staff management, adept at resolving conflicts and driving continuous improvement. Demonstrated ability to understand customer needs, achieving significant enhancements in customer satisfaction and business efficiency. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
Work History
Manager
Papa Murphy’s
Carson City, NV
11.2023 - 09.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Server
GreyLion
Carson City, NV
05.2022 - 09.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Online Pickup
Walmart
Carson City, NV
03.2022 - 01.2023
- Reduced product damage by carefully handling items during the picking process.
- Adapted to changing priorities within warehouse environment, ensuring all urgent requests were prioritized appropriately.
- Maintained inventory integrity with regular cycle counts, updating system records accordingly.
- Demonstrated commitment to continuous improvement efforts aimed at enhancing overall Picker operations.
Education
Carson High School
Carson City, NV05.2024
Skills
Understanding customers
Operations management
Staff Management
Business Development
Timeline
Manager
Papa Murphy’s
11.2023 - 09.2024
Server
GreyLion
05.2022 - 09.2024
Online Pickup
Walmart
03.2022 - 01.2023
Carson High School