Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Sullivan Williams

Westwego,LA

Summary

Dynamic leader with a proven track record in account/operations management and strategic planning. Excelled in client relations and teamwork, driving revenue growth and enhancing customer satisfaction. A decorated Air Force veteran, recognized for exceptional service. With numerous awards to highlight a commitment to excellence and leadership in challenging circumstances.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Account Manager

Omex Office Maintenance
Hanahan, LA
03.2024 - Current
  • Delivered customized administrative solutions based on clients' requirements.
  • Streamlined procedures to ensure punctual and precise service delivery through cooperation with cross-functional teams.
  • Developed and executed strategic account management plans to promote account growth and elevate client satisfaction.
  • Conducted regular performance assessments and account reviews, identifying opportunities for operational improvements.
  • Leveraged strong communication, negotiation, and problem-solving skills to efficiently manage client accounts.

Operations Manager

Steel Detailing LLC
Fort Walton Beach, FL
05.2022 - 03.2024
  • Led efforts in developing and executing strategic plans to enhance operational efficiency and maximize revenue potential.
  • Oversaw business operations comprising staff supervision, client relations, and financial management.
  • Established a service model oriented toward the clients to enhance their satisfaction and loyalty.
  • Managed marketing and branding campaigns with a focus on reinforcing company exposure and extending market outreach.
  • Promoted a culture of excellence by providing mentorship and training opportunities to staff.

Recruiter

United States Air Force, USAF
Fayetteville, NC
03.2015 - 01.2023
  • Developed and implemented recruiting strategies to attract qualified candidates.
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Maintained accurate records of applicant information within the Applicant Tracking System.
  • Coordinated background checks, reference checks, drug screenings, and other pre-employment activities as needed.
  • Assisted with the preparation of presentations for meetings, conferences and other events.
  • Built relationships with external recruiters when necessary to fill specialized roles or high-volume openings.
  • Provided feedback on candidate experience throughout the recruitment process.
  • Assisted in employee recruitment, hiring and interview processes.
  • Researched industry trends to inform compensation and performance strategies.
  • Organized and maintained filing systems both electronically and manually.
  • Ordered supplies and equipment as needed.

Services Specialist

United States Air Force, USAF
Hurlburt Field, FL
11.2009 - 03.2015
  • Provided customer service to clients by answering inquiries, resolving problems and providing product information.
  • Assisted with the implementation of new services for customers and ensuring that all processes are followed correctly.
  • Identified customer needs and provided appropriate solutions to meet their requirements.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Reconciled bank accounts on a regular basis.
  • Prepared daily cash flow statements for management review.
  • Researched discrepancies between invoices, purchase orders, packing slips.
  • Monitored inventory levels to ensure adequate supplies are available.
  • Performed ceremonial duties for military funerals, including flag folding and presentation of the United States Flag to the family.
  • Ensured proper uniformity of all Honor Guard personnel during performances and ceremonies.
  • Responded to requests from other commands regarding Honor Guard support requirements.

Education

Recruiting - Human Resources And Sales

Technical School of The Air Force
San Antonio, TX
05-2015

Services - Hospitality And Customer Service

Technical School of The Air Force
San Antonio, TX
10-2009

High School Diploma -

L.W. Higgins High School
Marrero, LA
05-2009

Skills

  • Schedule Management
  • Campaign execution
  • Brand Management
  • Sales Development
  • Lead prospecting
  • Account Management
  • Maintenance Planning
  • Customer Retention
  • Financial Management
  • Logistics Oversight
  • Workflow Optimization
  • Business Development
  • Inventory Management
  • Customer Service
  • Sales presentation development
  • Sales Quota Management
  • Customer follow-up
  • Database entry
  • Billing and Invoicing
  • Daily Reporting
  • Spreadsheet development
  • Calendar coordination
  • Verbal and written communication
  • Document Management
  • Appointment Scheduling
  • Office Supply Management

Certification

  • Spartan Chemicals
  • PSS Sales Certification
  • IMPACT Sales Certification
  • Accounting and Quality Control Certifications

Affiliations

  • Fitness Enthusiast

Accomplishments

  • 3x Achievement Medal
  • 2x Accommodation Medal
  • 2x Good Conduct Medal
  • Airman of the Year Award
  • 4x Airman of the Quarter Award
  • 2x Top Flight Recruiter of the Year Award

References

References available upon request.

Timeline

Account Manager

Omex Office Maintenance
03.2024 - Current

Operations Manager

Steel Detailing LLC
05.2022 - 03.2024

Recruiter

United States Air Force, USAF
03.2015 - 01.2023

Services Specialist

United States Air Force, USAF
11.2009 - 03.2015

Recruiting - Human Resources And Sales

Technical School of The Air Force

Services - Hospitality And Customer Service

Technical School of The Air Force

High School Diploma -

L.W. Higgins High School

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