Sully Blanco-Dunn
Port Charlotte,FL
Summary
Resume trained and Customer Service driven candidate seeking an entry-level position as a Sells teller in care as a dependable team member.
Healthcare professional with solid background in resident care coordination. Proven ability to enhance resident care plans and implement effective health management strategies. Known for collaborative team efforts and achieving positive outcomes, adaptable to changing needs.
Overview
20
20
years of professional experience
Work History
Resident Care Coordinator
Truewood by Merrill
11.2018 - Current
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Trained new staff members on facility policies, patient care and medicine distribution.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Customer Care Representative
Floridacentral Credit Union
01.2005 - 01.2017
- To address all matters related to both internal and external customer requests and inquiries
- Efficiently research, analyze and resolve all customer complaints
- Served as a liaison between the customer and the company
- Maintain an updated computerized record of customer information and service request and electronically process, analyze, and bill customer accounts
- Verify transactions of cash adjustment and deposit journals
- Effectively manage filing system for service orders, correspondences and other documents
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
Education
CCMA
Southern Technical College
Port Charlotte, FL10-2025
Bachelor’s Degree - Business Management
University of Belize
01.2017
Associate Degree - Office Administration
University of Belize
01.2004
High School Business Diploma -
Anglican Cathedral Collage
01.2000
Skills
- Good ability dealing with customers
- Being people and service oriented
- Good communication skills
- Good Interpersonal skills
- Providing coaching, support & guidance
- Ability to function in a fast-paced environment
- Being Assertive
- Multi-tasking
- Able to communicate and present confidently
- Able to think laterally to create options and solutions
- Work confidently within a group
- Adapt successfully to changing situations & environments
- Able to express ideas clearly and confidently in speech
- Able to motivate and direct others
- Word-processing
- Using databases
- Using spreadsheets
- Using the Internet
- Using email
- Generates & applying new ideas & solutions
- Staff training and development
- Inbound customer service
- Clinical assessment
- Data entry
- Customer relations
- First call resolution
- Care planning
- Call center experience
- Complaint handling
- Medical terminology
- Strong leadership
- Conflict mediation
- First aid and CPR
- Compassionate caregiving
- Dressing assistance
- Empathy and patience
- Emergency response
- Toileting assistance
- Fall prevention
- Calm and professional under pressure
- Call center operations
Accomplishments
- Resolved product issue through consumer testing.
- Achieved results through effectively helping with task.
- Documented and resolved issues which led to results.
- Supervised team of fifteen staff members.
- Achieved effective results by completing task with accuracy and efficiency.
Awards
Certificate for Achieving Extra-Ordinary Customer Service, 2008
Timeline
Resident Care Coordinator
Truewood by Merrill
11.2018 - Current
Customer Care Representative
Floridacentral Credit Union
01.2005 - 01.2017
Bachelor’s Degree - Business Management
University of Belize
Associate Degree - Office Administration
University of Belize
High School Business Diploma -
Anglican Cathedral Collage
CCMA
Southern Technical College
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