Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Sully Cantu

Harlingen,United States

Summary

Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 3 years of hands-on experience handling various duties and tasks in office setting. Commended and recognized for meticulous file management abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving everyone a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

PHC Coordinator

UNIDOS Primary Home Care
Harlingen, TX
04.2021 - 06.2023
  • Created and maintained accurate records of Clients Profiles, including authorizations and schedules.
  • Kept track of Hospitalizations, Service Breaks, Hospitalization Discharge, etc.
  • Created 2067's to ensure that all situation were communicated to Case workers or HMO's.
  • Trained new employees into the Vesta software, explained and assigned tasks per administration request.
  • Helped with EVV as needed.
  • communicated with clients and care givers on any changes or updates in clients service plan.
  • Filled out charts and help with other forms as needed.
  • Filled out employment verifications as needed.

EVV Clerk/Quality Assurance Coordinator

NOVA Primary Home Care
San Benito, TX
06.2023 - 12.2024
  • Organized and maintained filing systems for confidential documents.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Compiled Clients information into organized databases for easy access.
  • Performed data entry and maintenance to update clients profile.
  • Multitasking and Prioritization.
  • Called attendants on a daily manner to verify visits that were not electronically verified.
  • trained attendants on how to use the visit verify system and made sure they understood tasks.
  • Updated paperwork needed in Clients charts.

Case Manager

MEDSS Primary Home Care
Weslaco, TX
01.2024 - 04.2024
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Developed individualized care plans with input from clients and their families.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Provided referrals to appropriate health care providers or other community resources.
  • Monitored client progress through regular follow-up contacts.
  • Maintained up-to-date case records with case activity status.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Assisted individuals with eligibility for available benefits.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Transitioned clients to different providers based on progress or needs.
  • Consulted with staff on resolution of complex service issues.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • EVV verification on a daily Basis.

Skills

  • Data Entry
  • Document Management
  • Staff Supervision
  • Recordkeeping
  • Database Management
  • Relationship Building
  • Strategic Planning
  • Document Control
  • Customer Service
  • Schedule Coordination
  • Scheduling and calendar management
  • Patient Scheduling
  • Insurance Verification

Certification

  • VESTA Software
  • HHEXCHANGE Software

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Case Manager

MEDSS Primary Home Care
01.2024 - 04.2024

EVV Clerk/Quality Assurance Coordinator

NOVA Primary Home Care
06.2023 - 12.2024

PHC Coordinator

UNIDOS Primary Home Care
04.2021 - 06.2023
  • VESTA Software
  • HHEXCHANGE Software

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Sully Cantu