Sullymar Santell Colon
Sanford,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.
Overview
10
10
years of professional experience
Work History
Home Health Aide
LIGHT OF LIFE INC
05.2020 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Customer Service Representative
Home Business
04.2020 - 10.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer questions and addressed concerns, resulting in 75% reduction in complaint calls.
- Translated services for more the 100-person team to serve spanish-speaking customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cook I
Loews Hotels
01.2014 - 03.2020
- Ability to create and organize recipes, Cabana bay beach resort (universal studios) Food Preparation, Cuts, Cakes and Desserts, Maintain food on dates, Preparing Food for Banquet, Maintenance of areas in Impeccable sanitary conditions.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Education
High School diploma -
Natividad Rodriguez Gonzalez
Arroyo PRSistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PRSkills
- Document conversion
- Scheduling
- Customer relations and communications
- Customer and client relations
- Care Plan Assessment
- Client Documentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Home Health Aide
LIGHT OF LIFE INC
05.2020 - Current
Customer Service Representative
Home Business
04.2020 - 10.2020
Cook I
Loews Hotels
01.2014 - 03.2020
High School diploma -
Natividad Rodriguez Gonzalez
Sistema Universitario Ana G Mendez - Universidad Del Turabo
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