Sulma Villatoro

• Deliver exceptional customer service in a fast-paced environment.
• Accurately prepare and serve beverages and food items per company standards.
• Maintain a clean and welcoming store environment.
• Handle cash register operations and proper inventory restocking.

• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Meet clients in person at their home or designated locations.
• Listen to clients' needs and provide personalized solutions, including but not limited to Medicare and life insurance.
• Gather and organize key personal data inducing medication, doctors, existing coverage and policies.
• Educate clients about enrollment timelines, penalties, benefits options and potential cot saving opportunities.

• Managed onboarding of new clients and updates to existing client data, ensuring accuracy in communication.
• Maintained and secured confidential documents in compliance with company policies and procedures.
• Built trusted relationships with clients by understanding individual needs and offering tailored solutions.
• Collaborated with internal departments and external partners to enhance customer experience.
• Identified workflow issues and implemented proactive solutions independently.

• Handled high-volume customer inquiries, resolved concerns and route calls efficiently.
• Assisted clients in selecting eligible services and scheduled installation appointments.
• Negotiated contracts and closed deals to meet sales goals.
• Coordinated with installation teams to confirm schedule and ensure customer satisfaction.
• Delivered performance updated and sales report to upper management.

• Prepared treatment rooms and sterilized instruments for dental procedures.
• Assisted the dentist during exams and surgeries by managing instruments and suction equipment.
• Educated patients on aftercare and answered post-procedure questions.
•Maintained accurate patient records and assisted with front desk duties.