Sulochana Ratnatilake
Ellicott City,USA
Summary
Dynamic professional with extensive experience at Florida International University, excelling in OSINT and cybersecurity. Proven ability to enhance operational efficiency and strengthen client relationships through innovative marketing strategies. Skilled in network security and staff management, driving successful project outcomes while fostering collaborative environments. Committed to delivering impactful solutions in high-stakes settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Research Assistant
Florida International University
01.2025 - 05.2025
- Company Overview: Jack D Gordon Institute of Public and Policy
- Research and Exploration: Investigate offensive NT-OPSEC tactics and methodologies
- Open-Source Intelligence Application: Leverage open-source intelligence (OSINT) to analyze and disrupt U.S
- Military operations
- Contribute to Innovative Demonstrations: Assist in the design, execution, and evaluation of research projects and demonstrations related to NT-OPSEC
- Jack D Gordon Institute of Public and Policy
Retail Associate
Macy's
Columbia
01.2024 - 01.2025
- Company Overview: Columbia
- Maintain up-to-date product knowledge, promotions, and seasonal sales initiatives to enhance customer shopping experience and drive sales
- Ensure the visual merchandising of Columbia displays is aligned with brand standards, ensuring a visually appealing and organized presentation
- Process transactions efficiently using point-of-sale (POS) systems, handle returns/exchanges, and address customer inquiries or concerns promptly
- Columbia
Office Admin/Lead Administrator/Assistant Director/Director
Primrose Schools
01.2020 - 01.2024
- Progressed through multiple leadership roles across different locations, adapting to new environments and responsibilities
- Managed administrative duties, including student record-keeping, enrollment, and compliance with regulatory requirements
- Provided leadership to staff, coordinating training, curriculum implementation, and staff scheduling
- Facilitated parent communications, resolving concerns and ensuring a positive educational experience
- Oversaw safety protocols, emergency planning, and supported school improvement initiatives
Business Development & Marketing Manager
Green dreams
Ellicott City
01.2019 - 01.2024
- Company Overview: Ellicott city
- Led operational and marketing efforts for an eco-friendly business, implementing strategies to enhance online presence and optimize internal processes
- Operational Efficiency: Improved inventory management, invoicing, and shipping processes using digital tools to maximize productivity
- Customer Relationship Management: Strengthened client relationships with personalized social media engagement and targeted email campaigns, resulting in increased customer loyalty
- Marketing Excellence: Expanded the brand's social media following and improved customer engagement through consistent, quality content creation and innovative community-building strategies
- Ellicott city
IT Support
Openworld
, Sri Lanka
01.2010 - 01.2019
- Company Overview: Sri Lanka
- Provided comprehensive technical and security support across diverse IT infrastructures, ensuring optimal system performance and user satisfaction
- IT Asset Management: Deployed, configured, and maintained hardware/software for employees, ensuring accurate setup aligned with organizational roles
- End-User Support: Delivered prompt assistance for technical issues, including troubleshooting network and server configurations
- Cybersecurity Advocacy: Led security awareness sessions and implemented protective measures, significantly reducing security incidents
- System Optimization: Collaborated with internal teams to maintain system reliability, manage Active Directory, and improve workflows through technical problem-solving
- Sri Lanka
Education
Bachelor of Science - Cybersecurity Management and Policy
University of Maryland Global Campus
01.2026
Professional Certificate in Cyber Security -
Massachusetts Institute of Technology (MIT)
01.2023
Google IT Support Professional Certificate -
01.2023
Certificate of Security Awareness and Innovation Training -
Coursera
01.2022
Cybersecurity - A.A. Degree -
Howard Community College
Columbia, MDCertificate of Cyber Security for Everyone -
University of Maryland
College ParkSkills
- Network security concepts
- Threat assessment
- Vulnerability analysis
- Mitigation strategies
- Security management frameworks
- System administration
- Secure communication protocols
- Secure system design
- Security incident handling
- Data breach analysis
- Preventive protocol implementation
- Password vulnerabilities research
- Robust authentication systems
- OSINT
- Proficient in Windows
- Proficient in Linux
- Network security tools
- Basic Python scripting
- IT troubleshooting
- Hardware/software support
- System optimization
- Deployment
- Configuration
- Maintenance of IT assets
- Active Directory
- Server configurations
- Networking concepts
- Office administration
- Staff management
- Staff training
- Compliance
- Operational processes
- Oversight of safety protocols
- Emergency planning
- Management of student records
- Enrollment
- Stakeholder communication
- Concern resolution
- Internal staff training
- Improvement initiatives
- Customer & Client Relationship Management
- CRM strategies
- Engaging customers through social media
- Email campaigns system proficiency
- Communication & Reporting Skills
- Communicating complex cybersecurity concepts
- Report preparation
- Contribution to innovative demonstrations in cybersecurity projects
Certification
- Professional Certificate in Cybersecurity, MIT
- Google IT Support Professional Certificate
- Cybersecurity for Everyone, University of Maryland
- Security Awareness & Innovation Training, Coursera
- Intro to Network Security Systems
- Intro to Firewalls
- Completed courses on cybersecurity fundamentals, secure communications, and cybersecure systems
Timeline
Research Assistant
Florida International University
01.2025 - 05.2025
Retail Associate
Macy's
01.2024 - 01.2025
Office Admin/Lead Administrator/Assistant Director/Director
Primrose Schools
01.2020 - 01.2024
Business Development & Marketing Manager
Green dreams
01.2019 - 01.2024
IT Support
Openworld
01.2010 - 01.2019
Bachelor of Science - Cybersecurity Management and Policy
University of Maryland Global Campus
Professional Certificate in Cyber Security -
Massachusetts Institute of Technology (MIT)
Google IT Support Professional Certificate -
Certificate of Security Awareness and Innovation Training -
Coursera
Cybersecurity - A.A. Degree -
Howard Community College
Certificate of Cyber Security for Everyone -
University of Maryland
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