Sultan Edwards
Elkins Park,PA
Summary
Organized Patient Service Representative with years of experience in healthcare. Adept at patient advocacy and education with a commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dermatology Associate, Lead Patient Service Associate
PMUC, Penn Medicine University City
05.2022 - Current
- Coordinate referrals and insurance requirements by obtaining and confirming patient information to ensure patient receives maximum benefits for services.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Organized patient records and databases to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into the system.
Float Pool Patient Service Associate
Penn Medicine
01.2019 - 05.2022
- Travel and learn multiple department operations
- Flexible and readily adopts new processes and is engaged in practice operation changes
- Pre-register patients at Radnor/Sayre COVID testing sites and COVID units across Penn Medicine..
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Office Administrator
Resources For Human Development, RHD
12.2017 - 05.2019
- Schedule and coordinate meetings, appointments, and travel arrangements for management
- In charge of all service calls for equipment such as printers, copiers, and fax machines
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Transport Specialist
Emstar Ambulance Service
03.2015 - 12.2017
- Transport patients to appointments in a wheelchair or stretcher
- Promote customer satisfaction by addressing or escalating concerns for quick resolution.
- Stay updated on regulations and procedures
- Understand customer requests and make appropriate commendations
- CPR certified
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Provided timely transportation of diverse clients to healthcare facilities.
Field Technician
Comcast, Xfinity
12.2015 - 12.2017
- Provide quality service to customers.
- Manage onsite installations, diagnosing errors or technical problems and determining proper solutions.
- Cooperate with the technical team and share information across an organization.
- Meet every transaction with utmost service and resolve; providing customer experience that supports our commitment to efficient and effective connections to service.
- Deliver high-quality work by diligently following standard operating procedures.
- Collaborated with other field technicians to resolve complex technical issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Utilized safety practices with no complaints or accidents.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
No Degree - Health Administration
Montgomery County Community College
Blue Bell, PA03.2025
High School Diploma -
Martin Luther King High School
Philadelphia, PA06.2008
Skills
- Complex Problem-Solving
- 50 WPM Typing Speed
- Supplier Liaison
- Maintaining Office Records
- Analytical and Critical Thinking
- Excellent Communication
- Flexible and Adaptable
- Clerical Staff Oversight
Certification
Database Management| Health and Safety Compliance Written Communication| Minivan, Epic, Excel Knowledgeable|| Medical Terminology| Diversification Awareness| HIPAA Compliance| Time Management | Interpersonal Skills | Microsoft office
Timeline
Dermatology Associate, Lead Patient Service Associate
PMUC, Penn Medicine University City
05.2022 - Current
Float Pool Patient Service Associate
Penn Medicine
01.2019 - 05.2022
Office Administrator
Resources For Human Development, RHD
12.2017 - 05.2019
Field Technician
Comcast, Xfinity
12.2015 - 12.2017
Transport Specialist
Emstar Ambulance Service
03.2015 - 12.2017
No Degree - Health Administration
Montgomery County Community College
High School Diploma -
Martin Luther King High School
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