Hi, I’m
Sultan Maxwell
Clayton,NC
The needs of the many out way the needs of the few or the one...
Captain Spock
Summary
Office Services Specialist with a strong history of proficiency in clerical services with ten successful years of clerical experience in busy legal and Insurance offices environments. Proficient in office machine operations, including photocopiers, scanners and some IT services. Accustomed to handling sensitive, confidential records, documentation, xerography, digital printing services, and retrieving tracking files and maintaining database systems.
Overview
6
years of professional experience
Work History
A+ ConsultingCary, NC
Fleet Coordinator
07.2023 - Current
Job overview
- Proactively identified and solved complex problems that impacted management and business direction; Handled customer inquiries and suggestions courteously and professionally.
- Handled all Xerox toner management system for North Carolina; Worked closely with IT department for DMV and Helpdesk for Xerox on troubleshooting related issues.
- Handled all emails and processed customer service orders promptly to increase customer satisfaction; Participated in teams meetings and training sessions to stay informed about product updates and changes.
- Maintained optimal inventory levels by implementing efficient tracking systems for toner supplies; Generated daily reports detailing suggested process improvement initiatives to inform management.
- Handled day-to-day shipping and receiving overseeing more than 25-30 packages per day with compliance with Xerox helpdesk.
HCL TechnologiesCary , NC
IT Analyst
09.2022 - 09.2023
Job overview
- Resolved malfunctions with systems and programs through troubleshooting; Investigated and addressed system issues to enhance usability and improve functionality.
- Used ticketing systems to manage and process support actions and requests. Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Oversaw installation of software programs and hardware systems to meet requirements.; Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Installed system updates to address vulnerabilities and reduce security issues; Enhanced interfaces to promote better functionality for users.
- Investigated system issues and implemented resolutions to reduce downtime; Organized system operating procedures to strengthen controls.
The Liberty CompanyWoodland Hills, CA
Operations Coordinator
01.2022 - 06.2022
Job overview
- Performed statistical analysis to gather data for operational and forecast team needs. Reviewed claims report each day and investigated variances with accounting staff to keep records accurate.
- Maintained AMS downloads, run daily reports, troubleshooting problems and adding new clients to download process of new users on carrier's website; Handled all User Logins from carrier's for employees.
- Managed carrier login/passwords for all divisions and departments; Participated with management on special projects for updating vendors and carriers in AMS and Epic software programs.
- Maintained and updated administrative carrier spreadsheet with agency codes and administrative logins; Reviewed and became familiar with current operational workshops.
Builders MutualRaleigh, NC
Underwriting Assistant
04.2021 - 03.2022
Job overview
- Trained on how to deliver feedback to members of the underwriting management team about policies that had issues with, renewals, cancellations, driver's licenses information, and had to update new underwriting policies and decisions: which were based on new businesses and MVRs.
- Entered details about account information of clients into Lexis Nexus system; Heavy data entry and training on new concepts to update all policies that were given through Image Right.
- Copied, logged and scanned supporting documentation and placed all information in client files; attended online meetings about performances and any new information that was given that week; constant emailing and Microsoft Team's communications on a daily basis.
Kane Kessler P.CEast New York, NY
Manager/Office Services Coordinator
02.2018 - 02.2021
Job overview
- Distributed incoming mail from shipments, couriers and postal delivery to four departments within theorganization; provided administrative support for diverse business requirements; upheld strong vendor relations and sourced new vendors for specific needs.
- Coordinated equipment, supplies and schedules for office functions.
- Operated Neo-post and Pitney Bowes postage software and equipment to register weight of packages, automatically open letters, and apply meter postage on outgoing mail.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests; set up meetings, and prepared materials.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Compared vendor prices and negotiated for optimal savings.
- Arranged corporate and office conferences for company employees and guests; maintained computer and physical filing systems.
Education
MyComputerCareer.comRaleigh, NC
Completion of Courses Degree from MTA Security Fundamentals And Networking
02.2022
University Overview
- Relevant Coursework Completed: Security Fundamentals
- Continuing Courses: Information Systems /Networking 1COMPTIA A+ and Security Fundamentals.
City College Of New York Of The City University Of New York, TheNew York, NY
Bachelor Of Arts from Communications in Film And Media Studies
06.2003
Borough Of Manhattan Community College Of The City University Of New YorkNew York, NY
Bachelor Of Liberal Arts from Business
06.1998
University Overview
- Coursework in Business Mgmt, Information Systems.
Skills
- Data Entry and Research
- Organizational Skills
- Data Analysis
- 60 WPM typing speed
- Performance Monitoring and Evaluation
- Microsoft Teams and Windows 11
- Office Supplies and Inventory Control
- Logistics Coordination
- Analytical and Critical Thinking
- Hardware and Software Monitoring
- Technical Consulting
- Documentation Support and Control
- Remote Desktop Services
- Information Security
- Interpersonal Communication
- ICOMS and Azure Applications Proficiency
- Multitasking Abilities
- Performance Optimization
- IT Performance Report Creation
- Traceability Compliance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fleet Coordinator
A+ Consulting
07.2023 - Current
IT Analyst
HCL Technologies
09.2022 - 09.2023
Operations Coordinator
The Liberty Company
01.2022 - 06.2022
Underwriting Assistant
Builders Mutual
04.2021 - 03.2022
Manager/Office Services Coordinator
Kane Kessler P.C
02.2018 - 02.2021
MyComputerCareer.com
Completion of Courses Degree from MTA Security Fundamentals And Networking
City College Of New York Of The City University Of New York, The
Bachelor Of Arts from Communications in Film And Media Studies
Borough Of Manhattan Community College Of The City University Of New York
Bachelor Of Liberal Arts from Business
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