Sultan Maxwell
Office Services Specialist
Clayton,NC
Summary
Office Services Specialist with a strong history of proficiency in clerical services with ten successful years of clerical experience in busy legal and Insurance offices environments. Proficient in office machine operations, including photocopiers, scanners and IT services. Accustomed to handling digital printing services retrieving tracking files and maintaining database systems.
Overview
6
6
years of professional experience
Work History
Fleet Coordinator/ with Xerox Corporation
A+ Consulting
Cary, NC
08.2023 - Current
- Proactively identified and solved complex problems that impacted management and business direction;
Handled customer inquiries and suggestions courteously and professionally. - Handled all Xerox toner management system for the State of North Carolina; Worked closely with the
IT department for DMV and Helpdesk for Xerox on troubleshooting related issues. - Handled all emails and processed customer service orders promptly to increase customer satisfaction;
Participated in teams meetings and training sessions to stay informed about product updates and
changes. - Maintained optimal inventory levels by implementing efficient tracking systems for toner supplies;
Generated daily reports detailing suggested process improvement initiatives to inform management.
IT Analyst
HCL AMERICA
Cary, NC
09.2022 - 09.2023
- To provide level one remote desktop support to resolve tickets/provide hardware/software/network problem diagnosis/resolution via telephone/email/chat within agreed SLA of ticket volume and time.
- To update workload and follow shift/escalation process to escalate complex problem to appropriate support specialist/ route problems to 2nd and 3rd level IT support staff daily each day.
- Work on value adding activities such knowledge base update and self development. Collaborated with cross-functional teams to ensure timely project delivery and client satisfaction.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time, reject resolutions and reopen cases.
Operations Coordinator
Liberty Insurance Company
01.2022 - 06.2022
- Reviewed and became familiar with current operational workshops; maintained AMS downloads, ran daily reports, troubleshot problems, and added new carriers to download process.
- Handled all user logins from carriers for employees; managed carrier login and passwords for all divisions and departments.
- Participated with management on special projects for updating vendors and carriers in AMS and Epic software.
- Maintained and updated administrative carrier spreadsheets with agency codes and administrative logins.
Underwriters Assistant
Builders Mutual Insurance Company
04.2021 - 03.2022
- Handled and had to deliver feedback to members of the underwriting management team about policies that had issues with renewals, cancellations, driver's licenses information, and had to update new underwriting policies and decisions: which were based on new businesses and MVRs.
- Prepared detailed reports of cancelled policies, renewals that were given with a timeframe of thirty days or less to see if Builder's Mutual, wanted to move forward with a client.
- Entered details about account information of clients into Lexis Nexus system; Heavy Data entry and training on new concepts to update all policies that were given through Image Right.
- Managed 20-30 incoming calls, emails and faxes per day from customers; Copied, logged, and scanned supporting documentation and placed all information in client files; Microsoft Team's communications.
Office Services Coordinator
Kane Kessler
02.2018 - 02.2021
- .Coordinated all office services and clerical related issues; mailing; documentation, vendor relations, ordering supplies; Handled all bank deposits and messenger runs for various departments in office. Worked with building maintenance to resolve office related issues; lighting, pantries, and moving arrangements; Supervised two to three employees and worked heavily with reception and corporate staffing with coverage and event planning.
- Coordinated scheduling for conference rooms, ensuring smooth operation of daily meetings and events; Assisted with onboarding new employees, providing training in office procedures and software programs.
- Managed inventory of office supplies, negotiating contracts with vendors to secure cost-effective pricing; Developed and maintained filing systems for important documents, allowing easy access when needed.
- Prepared meeting materials, including agendas and presentations, enhancing communication between departments. Managed approximately 15-25 incoming calls, emails and faxes daily.
- Distributed incoming mail from shipments, couriers and postal delivery to within several departments.
Education
Certificate of Completed Courses - Information Technology
MyComputerCareer.com
Raleigh, NC03.2022
Bachelor of Arts - Film And Video Production
City College of New York of The City University of New York, The
New York, NY06.2003
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Com. College
New York09.1998
Skills
- DOT Compliance
- Staff Training
- Professional Relationships
- Regulatory Reporting
- Machine Operations
- Microsoft Excel
- MS Office Suite
- Fleet Monitoring
- Daily Facility Operations
- Office Supplies and Inventory
- Process Improvement Initiatives
- Employee Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
- Collaborated with teams from the Department of Transportation and the Department of Motor Vehicles in the development of Sentinel Program to monitor client relations on a monthly basis.
Management in Client Relations and Office Services
I was promoted several times in Office Services related duties for companies such as IST Management, Forrest Solutions Outsourcing and Kane Kessler when I lived in New York City.
Additional Information
I received a Certificate of Completion of Learning Courses in Quickbooks in 2010 for a duration of six months.
Timeline
Fleet Coordinator/ with Xerox Corporation
A+ Consulting
08.2023 - Current
IT Analyst
HCL AMERICA
09.2022 - 09.2023
Operations Coordinator
Liberty Insurance Company
01.2022 - 06.2022
Underwriters Assistant
Builders Mutual Insurance Company
04.2021 - 03.2022
Office Services Coordinator
Kane Kessler
02.2018 - 02.2021
Certificate of Completed Courses - Information Technology
MyComputerCareer.com
Bachelor of Arts - Film And Video Production
City College of New York of The City University of New York, The
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Com. College
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