Summary
Overview
Work History
Education
Skills
Timeline
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SULTAN ORINI

Washington,DC

Summary

Strategic and results-driven IT Director with extensive experience in leading technology initiatives, optimizing security standards, and managing complex IT infrastructures. Adept at driving efficiency and innovation through strategic planning, system implementation, and technology road mapping. Proven ability to bridge the gap between technical requirements and business objectives, ensuring seamless IT operations that align with organizational goals. Expert in cybersecurity, disaster recovery planning, and cloud computing, with a strong background in AWS, Microsoft Azure, and enterprise networking. Skilled in managing cross-functional teams, vendor relationships, and large-scale IT projects, while ensuring compliance with industry standards and best practices.

A dynamic leader with a strong record of building and maintaining positive relationships with internal and external stakeholders. Dedicated to delivering customer-focused technical solutions, improving business processes, and fostering high-performing IT teams. Proven track record of directing IT infrastructure, application support, and security services to enhance operational efficiency and business growth. Adept at budget management, IT governance, and leveraging emerging technologies to drive digital transformation.

Overview

10
10
years of professional experience

Work History

Cybersecurity Engineer

K Force
Washington DC
12.2023 - Current
  • Hardware Troubleshooting and Repair: Proficient in diagnosing and repairing hardware issues across a variety of devices, including desktops, laptops, servers, and peripherals, ensuring minimal downtime.
  • Device Setup and Configuration: Skilled in setting up and configuring new hardware systems, including workstations, servers, and network devices, tailored to meet organizational needs and specifications.
  • Hardware Upgrades and Maintenance: Experienced in performing hardware upgrades, such as installing additional RAM, swapping hard drives, and updating firmware, to enhance system performance and extend device lifespan.
  • Physical Network Setup: Adept at installing and configuring network hardware, including routers, switches, and Wi-Fi access points, to create stable and secure network environments.
  • Inventory Management: Managed hardware inventory, including procurement, tracking, and maintenance of IT assets, optimizing resource utilization and budget.
  • Preventive Maintenance: Implemented regular preventive maintenance schedules for critical hardware, reducing system failures and ensuring reliable operation.
  • Mobile Device Management; Capable of configuring, deploying, and supporting mobile devices and tablets, ensuring seamless integration and support for remote and on-the-go employees.
  • Peripheral Device Support: Knowledgeable in the setup and troubleshooting of peripheral devices, such as printers, scanners, and external storage, enhancing workplace productivity.
  • Data Recovery Techniques: Skilled in data recovery methods for failing hard drives and corrupted storage devices, minimizing data loss in critical situations.
  • Monitored systems for indications of threats, security breaches or intrusions.
  • Directed vulnerability assessments or analysis of information security systems.
  • Evaluated user access privileges according to company security protocols.
  • Performed regular penetration tests to identify weaknesses in the system.
  • Created reports on the status of the organization's security posture.
  • Trained personnel on proper use of data encryption techniques.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Ensured data privacy regulations are met through periodic auditing processes.
  • Collaborated with IT teams to develop secure configurations for operating systems, applications, and hardware devices.
  • Assisted in developing policies and procedures related to information security management.
  • Provided technical support related to security product installation and use.
  • Evaluated performance indicators to assess security control quality.
  • Provided technical advice on security best practices and procedures.
  • Researched emerging threats using threat intelligence sources.
  • Performed system maintenance by handling security verifications of systems and processes.
  • Deployed endpoint protection tools such as anti-malware software.
  • Directed risk assessment operations and system test execution.
  • Configured antivirus software programs for maximum protection against malware.
  • Investigated security breaches or incidents and developed remediation strategies.
  • Maintained up-to-date knowledge of cybersecurity trends, threats, and vulnerabilities.
  • Coordinated with vendors to evaluate products related to cybersecurity solutions.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed routine maintenance and repair.
  • Operated a variety of machinery and tools safely and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Updated and maintained databases with current information.
  • Managed household errands and other essential duties.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned, engineered, and supported data center technology to provide protected and safe data storage.
  • Implemented software tools to assist in threat detection, prevention and analysis.
  • Developed incident response plans to ensure compliance with industry standards.
  • Conducted security vulnerability scans and identified areas for improvement.
  • Identified potential cyber threats and assessed risk levels of new technologies.
  • Implemented firewalls, intrusion detection systems, and other security measures.
  • Safeguarded data through installation of firewalls and data encryption programs.
  • Contributed to task list for maintaining network security across workstations, servers and peripherals.
  • Reviewed system logs and monitored network traffic for suspicious activity.
  • Responded quickly to any alerts generated by the organization's cybersecurity systems.
  • Maintained documentation of security and disaster recovery policies and procedures.

IT Director

Dominion-Pinnacle Fertility
09.2022 - 12.2023
  • Communicated regularly with customers concerning data exchange and technology integration.
  • OneDrive integration: Successfully integrated Group Policies with OneDrive, automating data synchronization and backup, which improved remote access and collaboration while ensuring data security and compliance.
  • Microsoft Azure Integration: Demonstrated ability in integrating on-premises infrastructure with Microsoft Azure services, enabling seamless hybrid cloud environments, enhancing scalability, and leveraging Azure's advanced security and management features.
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
  • Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
  • Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
  • Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
  • Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
  • Fostered a culture of continuous improvement within the IT department through ongoing professional development opportunities for staff members.
  • Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
  • Cisco Switches Configuration: Expertise in configuring multiple Cisco switches for enterprise networks, ensuring optimal performance, reliability, and scalability of network infrastructure.
  • Microsoft Teams and SharePoint Integration: Proficient in setting up Microsoft Teams channels integrated with SharePoint for enhanced collaboration, document management, and team communication, facilitating efficient workflow and project management.
  • Group Policy Management: Skilled in designing and implementing Group Policy Objects (GPOs) to manage network resources, enforce security settings, and streamline user and computer configurations across the organization.
  • OneDrive Integration: Successfully integrated Group Policies with OneDrive, automating data synchronization and backup, which improved remote access and collaboration while ensuring data security and compliance.
  • Microsoft Azure Integration: Demonstrated ability in integrating on-premises infrastructure with Microsoft Azure services, enabling seamless hybrid cloud environments, enhancing scalability, and leveraging Azure's advanced security and management features.
  • Maintained up-to-date knowledge of current trends in technology solutions.
  • Assisted in the selection process for hiring new personnel within the IT department.
  • Implemented security measures to protect data from unauthorized access.
  • Reviewed and approved project plans prior to implementation.
  • Monitored system performance to identify potential problems before they occur.
  • Procured IT resources for strategic and operational computing requirements.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

IT Director

MassMutual Financial Group
04.2019 - 11.2022
  • Provided cybersecurity and IT services for over 240 financial advisers and wealth management professionals, including projects, training, and support to meet compliance standards.
  • Established remote work infrastructure for all the agency staff including communication systems VoIP clearspan, call-forwarding, and management systems
  • Led Box to One Drive data migration, created and delivered training, and performed weekly networking & storage backup for older machines/servers.
  • Increased safety awareness via test emails, launching a report phishing campaign, and developing and delivering cyber threats training to staff and managers.
  • Proficient in identifying and mitigating vulnerabilities using tools like Nessus, Burp Suite, and OWASP ZAP, resulting in a 30% reduction in potential security breaches.
  • Expertise in implementing and managing firewall and intrusion detection systems (IDS) technologies, including Cisco, Palo Alto, and Fortinet, to safeguard network perimeters.
  • Advanced knowledge of cybersecurity frameworks and standards such as NIST, ISO 27001, and CIS Controls, ensuring compliance in all security initiatives.
  • Resolved technical issues in a timely manner through troubleshooting methods.
  • Assisted in the selection process for hiring new personnel within the IT department.
  • Maintained up-to-date knowledge of current trends in technology solutions.
  • Monitored system performance to identify potential problems before they occur.
  • Implemented security measures to protect data from unauthorized access.
  • Managed a team of IT professionals in the design, development, and implementation of IT projects.
  • Performed regular maintenance checks on computer systems and networks.
  • Provided technical support for network infrastructure, hardware and software applications, and user access control issues.
  • Provided company users with tech support for IT problems and account maintenance.
  • Designed comprehensive disaster recovery plans to ensure business continuity.
  • Examined metrics and prepared IT project progress reports.
  • Coordinated activities with external vendors providing outsourced services.
  • Developed data security and disaster recovery procedures.
  • Maintained, monitored, and upgraded existing systems to ensure optimal performance.
  • Analyzed organizational requirements to determine necessary software solutions.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Negotiated service agreements with vendors for hardware, software, and services procurement.
  • Created detailed reports on system performance metrics for executive review.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Controlled operational IT budget and expenditures within department parameters.
  • Procured IT resources for strategic and operational computing requirements.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Updated and maintained databases with current information.
  • Operated a variety of machinery and tools safely and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Maintained updated knowledge through continuing education and advanced training.
  • Developed detailed project plans outlining scope, timeline, budgeting needs.
  • Conducted research on emerging technologies in support of system upgrades or purchasing decisions.
  • Developed and implemented IT policies and procedures.
  • Reviewed program plans to develop and coordinate activities.
  • Managed backup, user account and helpdesk systems.
  • Created centralized management capability by integrating warehouse management software applications.
  • Analyzed workflows and established priorities for daily operations.
  • Installed new hardware and software components as needed according to established standards.
  • Collaborated with other departments to develop strategies that leverage IT resources efficiently.
  • Met with stakeholders to collaborate and resolve problems.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
  • Met with users, vendors and technicians to determine computing requirements.
  • Developed project metrics to follow system build-out progress.
  • Maintained knowledge of advances in information technology systems and applications.
  • Ensured compliance with industry regulations related to information technology services.
  • Recruited, trained and supervised IT department staff.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Assessed data processing proposals and requirements to determine project feasibility.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided training sessions for staff members on the use of various applications or equipment.
  • Reviewed and approved project plans prior to implementation.

IT Consultant

Cloudsulx
01.2018 - 12.2019
  • Led a cross-functional incident response team, successfully mitigating 95% of cyber threats within SLA timeframes, minimizing potential data loss and downtime.
  • Conducted thorough threat analysis using SIEM tools like Splunk and LogRhythm, identifying and neutralizing advanced persistent threats (APTs) before they could impact business operations.
  • Developed and executed tabletop exercises, enhancing the incident response capabilities of the cybersecurity team by 40%.

System Administrator

Inova Hospital
01.2017 - 01.2018
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Worked with users to determine areas of technology in need of improved usability.
  • Established network specifications and analyzed workflow, access, information, and security requirements.
  • Implemented corrective plans of action for network availability, utilization, and latency.
  • Analyzed and reported on system logs to detect and troubleshoot potential issues before they impact operations.
  • Installed security software to protect networks.
  • Administered user accounts, permissions, and access controls, enhancing security and compliance.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.
  • Collaborated with other teams to develop solutions for various projects.
  • Maintained inventory of hardware assets including servers, laptops, desktops.
  • Submitted recommendations regarding infrastructure overhauls.
  • Configured, monitored and maintained email applications or virus protection software.
  • Created configuration guides for deploying new desktops, laptops and mobile devices.
  • Set up, optimized and managed network equipment.
  • Provided guidance on best practices related to system administration procedures.
  • Monitored application and print servers, rapidly responding to faults and malfunctions.
  • Ensured compliance with IT policies and regulatory requirements, conducting regular audits and assessments.
  • Managed email routing and internal message protocols to support reliable delivery of communications.
  • Analyzed system logs to identify suspicious activities or anomalies.
  • Implemented and provided technical support for voice services and equipment.
  • Analyzed equipment performance records to determine need for repair or replacement.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.
  • Implemented security measures such as firewalls, antivirus programs.
  • Planned, tested and supported high-availability infrastructures.
  • Configured and managed email servers and protocols, ensuring reliable and secure communications.
  • Oversaw storage management, data migration, backups and drive replacements.
  • Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
  • Implemented and managed VPNs, enabling secure remote access for employees.
  • Created user accounts and managed access rights for users.
  • Configured and maintained system hardware, software and network components.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized various software and tools to streamline processes and optimize performance.

IT Support Engineer

ECCIT
01.2016 - 01.2017
  • Provided leadership and support for over 86 client domains, including active directory, DHCP, and group policy. Coached and mentored employees and offered constructive feedbackfor performance improvement.
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted in the deployment and maintenance of LAN/WAN, VPN, and Wi-Fi networks, supporting seamless connectivity for all users.
  • Conducted regular network security audits and vulnerability assessments, identifying and mitigating potential threats to maintain a secure computing environment.
  • Collaborated with the cybersecurity team to implement endpoint security solutions, significantly reducing the risk of malware infections and data breaches.

IT Support Specialist.

Multistate Associates
01.2015 - 01.2016
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Loaded software, granted permissions, and configured hardware for new employees as part of the on-boarding process.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Lotus Dominio configuration server repairs.
  • Provided first-level support to over 200 users, resolving issues related to software, hardware, and networking with a 95% resolution rate on first contact.
  • Diagnosed and resolved complex technical issues involving Windows and MacOS systems, achieving a 30% reduction in repeat helpdesk tickets.
  • Implemented a troubleshooting protocol for recurring technical issues, reducing problem resolution time by 25% and improving user satisfaction.

Education

Master Of Applied Science - Network And System Administration

Marymount University
Arlington, VA
2015

Master Of Applied Science - Cyber Security

George Washington University, The
Washington, DC
2014

Bachelor Of Applied Science In Information Technology - Information Technology

George Mason University
Fairfax, VA
2012

Skills

  • Restful API
  • Client Requirements
  • Simple Object Access Protocol (SOAP)
  • Amazon Web Services (AWS) Integration
  • Interface Design and Implementation
  • HTML and XML
  • Software Customizations
  • Program Testing Software
  • Database Management
  • Test Automation
  • Integrated Development Environments
  • SQL Server Reporting Services
  • Advanced SAP Knowledge
  • Portable Code Writer
  • Web Programming
  • Compatibility Testing
  • Scripting Languages: PHP, Python, JavaScript
  • Security Planning
  • Efficient Data Management
  • Fluency in C, C, C#
  • Adobe Software
  • Engineering Standards
  • Debug Software
  • SOAP and Restful Web Services
  • Scrum Master
  • Arabic grammar expertise
  • Technical solution development
  • Technical education
  • Windows 95/98/2000/XP/XP pro/nt
  • Performance testing
  • Server improvements
  • Backup management
  • Specifications
  • Product development
  • Virtualization technologies
  • Infrastructure upgrading
  • OSPF routing
  • Web security
  • Network troubleshooting
  • Capacity planning
  • End point configurations
  • Configuration management
  • Software installation
  • Help desk software
  • Firewall configuration
  • Equipment management
  • Project management
  • Network administration
  • Hardware troubleshooting
  • System monitoring
  • Virtualization
  • Helpdesk operations
  • Cisco router and switch security
  • Windows administration
  • Program installations
  • Incident management
  • Project coordination
  • System updates
  • Server maintenance
  • Disaster recovery
  • IT documentation
  • Diagnosing issues
  • Hardware provision management
  • Device configuration
  • Mainframe backups
  • Technical writing
  • Scripting languages
  • Programming
  • Desktop troubleshooting
  • System upgrades
  • Linux certification
  • User management
  • Patch management
  • Hardware expertise
  • Email administration
  • Offboarding and onboarding
  • Hardware and software installation
  • Vendor coordination
  • Active directory
  • Performance tuning
  • Technical specifications
  • Server management
  • File system administration
  • Mobile device management
  • Linux administration
  • Technical support

Timeline

Cybersecurity Engineer

K Force
12.2023 - Current

IT Director

Dominion-Pinnacle Fertility
09.2022 - 12.2023

IT Director

MassMutual Financial Group
04.2019 - 11.2022

IT Consultant

Cloudsulx
01.2018 - 12.2019

System Administrator

Inova Hospital
01.2017 - 01.2018

IT Support Engineer

ECCIT
01.2016 - 01.2017

IT Support Specialist.

Multistate Associates
01.2015 - 01.2016

Master Of Applied Science - Network And System Administration

Marymount University

Master Of Applied Science - Cyber Security

George Washington University, The

Bachelor Of Applied Science In Information Technology - Information Technology

George Mason University

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SULTAN ORINI