Sultan Singh
Oceanside,CA
Summary
Serviced-focused Assistant GM dedicated to delivering positive guest experiences to promote loyalty and repeat business. Optimizes resource utilization to achieve expected operational requirements. Business leader with strong judgment, solid planning ability, and interpersonal communication skills gained by working with the Hilton, Marriott, Wyndham, and Hyatt hotel brands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Tapestry Collection By Hilton
01.2022 - Current
- Oversaw daily operations, ensuring smooth functioning across all departments in upper-upscale lifestyle hotel.
- Analyzed problems, identified solutions and made decisions.
- Managed diverse portfolio of accounts, ensuring timely communication and problem resolution.
- Optimized budgeting by closely monitoring expenses, identifying areas for cost savings, and implementing best practices for financial management.
- Upheld office schedule and calendar to coordinate workflow and meetings.
Assistant General Manager
La Quinta By Wyndham
07.2020 - 01.2022
- Offered hands-on assistance to guests, assessing needs and maintaining current knowledge of guests preferences.
- Resolved service-related problems and documented actions in system.
- Participated in activities such as setting room rates, rate shop, communicate with housekeeping and maintenance staff in upper midscale hotel.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Pre-Opening Hotel Coordinator
Clarion By Choice Hotels
11.2019 - 07.2020
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Overhauled existing technical systems through execution of system upgrade to brand requirements.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to guests, handled challenging situations with ease.
Food & Beverage Associate
Marriott Hilton Head Resort & Spa
03.2019 - 11.2019
- Greeted guests warmly to foster welcoming environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest of guests.
- Worked with Micros POS system to place orders, handling cash and card payments.
- Increased sales by upselling higher-end products to guests.
Food & Beverage Operations Internship
Hilton Shillim Estate Retreat & Spa
05.2018 - 07.2018
- Served guests in friendly, efficient manner following outlined steps of service.
- Actively listened to guests' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication.
Internship
Park Hyatt Goa
07.2017 - 01.2018
- Learn Hyatt SOP's working with high professional Staff.
- All inclusive departments training Front Desk, Food and beverage, Housekeeping & Human Resources.
- Successfully Completed 7 months Internship With Intern of the month appreciations.
Education
Bachelors In Hospitality Management -
Institute of Hotel & Tourism Management
Rohtak, India2019
High School Diploma -
Aarohi Model School
Hisar, India 2016
Skills
- Proficient in PMS
- Hospitality service expertise
- Business administration
- Operations management
- Strategic Planning Skill
- Brand Standards Audits
- Profit and Loss Control
- Financial Reporting
Certification
- CPR & First Aid
- ServeSafe
Timeline
Assistant General Manager
Tapestry Collection By Hilton
01.2022 - Current
Assistant General Manager
La Quinta By Wyndham
07.2020 - 01.2022
Pre-Opening Hotel Coordinator
Clarion By Choice Hotels
11.2019 - 07.2020
Food & Beverage Associate
Marriott Hilton Head Resort & Spa
03.2019 - 11.2019
Food & Beverage Operations Internship
Hilton Shillim Estate Retreat & Spa
05.2018 - 07.2018
Internship
Park Hyatt Goa
07.2017 - 01.2018
Bachelors In Hospitality Management -
Institute of Hotel & Tourism Management
High School Diploma -
Aarohi Model School
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