Sultana Chandler
Philadelphia,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Public Relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Clerical Assistant (Temporary)
City of Philadelphia Department of Revenue
11.2023 - 02.2024
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
Service Representative (Temporary)
Philadelphia Housing Development Corporation (PHDC)
06.2023 - 12.2023
- Managed high-volume public inquiries for housing assistance, ensuring accurate and timely responses
- Processed applications and determined eligibility for various housing programs, enhancing client satisfaction
- Innovatively utilized housing assistance hotline to streamline application process and increase accessibility
- Exercised sound judgment in document processing, maintaining meticulous attention to detail
- Contributed to the overall efficiency of PHDC by effectively directing clients to suitable housing programs
- Assessed client needs to match them with suitable housing programs, enhancing service accuracy.
Customer Service Representative
Internal Revenue Service
12.2017 - 01.2021
- Exhibited strong interpersonal skills in addressing customer concerns with tact and professionalism
- Implemented effective problem-solving techniques to resolve customer issues, enhancing customer satisfaction
- Maintained strict adherence to confidentiality and privacy policies, ensuring secure handling of customer information
- Contributed to team development by mentoring new employees, fostering a collaborative work environment
- Leveraged innovative software tools to streamline customer service processes, improving efficiency and productivity
- Streamlined customer service processes, enhancing efficiency and customer satisfaction
- Introduced new software tools to improve customer interaction and service delivery
- Ensured 100% data accuracy in customer transactions and records maintenance
- Boosted team morale by leading peer training, enhancing overall productivity.
Assistant Cash Manager
Cinemark Movie Theater
11.2016 - 12.2017
- Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
- Identified gaps in market to spot opportunities to create value propositions.
- Oversaw liquidity and cash management operations.
- Utilized financial software to prepare consolidated financial statements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Conducted financial due diligence on potential investments and acquisitions.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Cashier
Burlington Coat Factory
01.2016 - 11.2016
- Managed customer transactions efficiently using POS system, ensuring a smooth checkout experience
- Collaborated with security and loss prevention team to minimize store shrinkage, bolstering overall store performance
- Maintained high standards of store cleanliness and safety, reducing potential hazards and enhancing customer experience
- Leveraged technology to locate products and place online orders, improving customer service and satisfaction
- Reconciled and prepared bank deposits, ensuring financial accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Upsold additional products and services to increase revenue.
Education
ASSOCIATE in SCIENCE -
Community College of Philadelphia
Philadelphia, PA05.2018
Skills
- Scheduling and calendar management
- File Management
- Microsoft Office Suite
- Billing and Invoicing
- Paperwork Processing
- Data Entry
- Account updating
- Critical Thinking
- Dispute Resolution
- De-Escalation Techniques
- Building rapport
- Escalation management
Timeline
Clerical Assistant (Temporary)
City of Philadelphia Department of Revenue
11.2023 - 02.2024
Service Representative (Temporary)
Philadelphia Housing Development Corporation (PHDC)
06.2023 - 12.2023
Customer Service Representative
Internal Revenue Service
12.2017 - 01.2021
Assistant Cash Manager
Cinemark Movie Theater
11.2016 - 12.2017
Cashier
Burlington Coat Factory
01.2016 - 11.2016
ASSOCIATE in SCIENCE -
Community College of Philadelphia
Similar Profiles
Tristan PoundsTristan Pounds
IT Manager at City of Philadelphia, Office of Innovation & Technology (Department of Revenue)IT Manager at City of Philadelphia, Office of Innovation & Technology (Department of Revenue)
ROBIN ANDERSONROBIN ANDERSON
Medical Clerk at CITY OF PHILADELPHIA DEPARTMENT OF HEALTHMedical Clerk at CITY OF PHILADELPHIA DEPARTMENT OF HEALTH
Amy LutzAmy Lutz
Police Officer at City of Philadelphia Police DepartmentPolice Officer at City of Philadelphia Police Department