Sultana Lisk
Spotsylvania,VA
Summary
Brings top-notch skills in oral and written communication, active listening, analytical problem-solving skills, as well as enhances customer experiences by understanding customer desires and providing customized solutions to build relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant ID Support Coordination
Rappahannock Area Community Service Board
10.2021 - Current
- Provides lead administrative and secretarial support to agency executives and other programs.
- Possess all qualifications and skills required by federal and state regulations to bill Medicaid for services provided.
- Manages and develops financial, statistical and specialized records and reports.
- Processes Purchases of Services and invoices.
- Takes minutes and maintains records from relevant meetings.
- Collect, coordinate and manage and maintains service and individual data for reports and evaluation.
- Copies and assembles documents.
- Coordinate meeting times, set up appointments, prepare agendas.
- Develops and types reports, letters and memos using personal computer and other standard office equipment.
- Performs complex file and record maintenance, including entering information into electronic health record, and other office management functions.
- Develops formats for requested reports utilizing computer software and/or hardware.
- Monitor service authorizations and communicate results to program staff.
- Check references for potential staff.
- Performs related work as assigned.
Physical Therapy Technician/Receptionist
Orthopedic Specialty Clinic
02.2019 - 08.2021
- Prepare for upcoming therapy sessions by organizing the treatment locations based on the patient's needs.
- Clean therapy area and set up any needed and necessary equipment.
- Watch the patient's development during therapy sessions and make notes on how the patient is responding.
- Help patients move from one area of therapy to another; help patients walk, push them in wheelchairs, or assist in sitting and standing, and help to pick them up and move them to another location.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
- Fulfill office and clerical duties, such as ordering supplies, answering phone calls, taking appointments, calling patients, and helping complete and file insurance paperwork.
Physical Therapy Technician/Receptionist
Fusion Physical Therapy
05.2018 - 02.2019
- Prepare for upcoming therapy sessions by organizing the treatment locations based on the patient's needs.
- Clean therapy area and set up any needed and necessary equipment.
- Watch the patient's development during therapy sessions and make notes on how the patient is responding.
- Help patients move from one area of therapy to another; help patients walk, push them in wheelchairs, or assist in sitting and standing, and help to pick them up and move them to another location.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
- Fulfill office and clerical duties, such as ordering supplies, answering phone calls, taking appointments, calling patients, and helping complete and file insurance paperwork.
Fitness Attendant
American Family Fitness
12.2017 - 06.2018
- Observe fitness area to ensure member safety.
- Instruct members and assist as necessary on proper, and during, the use of equipment.
- Clean and maintain the fitness equipment and fitness areas.
- Create and develop relationships with members to assure satisfaction with AFF.
- Advise and direct members how to utilize membership amenities to achieve their goals.
- Promote club/company programs and interests.
- Anticipate needs of members and take action accordingly.
- Perform other duties as reasonably assigned.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Adapted classes to meet expectations and interests of members, resulting in improved participation.
Manager, Cashier
Salsa Ritas
10.2014 - 06.2017
- Greeted customers, assisted customers with orders and answered phones.
- Cleaned and maintained all areas for aesthetics, safety, and health standards.
- Reordered and replenished food, supplies such as expendable items and cleaning product Assigned duties to other staff; gave instructions regarding work methods and routines.
- Prepared requests for repair services.
- Handled money.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Barista, Waitress
Butternut & Blue Bakery & Bistro
09.2013 - 05.2014
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
Associate of Applied Science - General Studies
Germanna Community College
Fredericksburg, VA05.2021
Skills
- Customer Service
- CPR certified
- Office administration
- Database entry
- Scheduling and calendar management
- Letter preparation
- Meeting Arrangements
- Filing
- Microsoft Office Suite
- Document retrieval
- Confidential document control
- Problem-solving abilities
Certification
- Adult CPR/AED, Pediatric CPR, and First Aid
Timeline
Administrative Assistant ID Support Coordination
Rappahannock Area Community Service Board
10.2021 - Current
Physical Therapy Technician/Receptionist
Orthopedic Specialty Clinic
02.2019 - 08.2021
Physical Therapy Technician/Receptionist
Fusion Physical Therapy
05.2018 - 02.2019
Fitness Attendant
American Family Fitness
12.2017 - 06.2018
Manager, Cashier
Salsa Ritas
10.2014 - 06.2017
Barista, Waitress
Butternut & Blue Bakery & Bistro
09.2013 - 05.2014
Associate of Applied Science - General Studies
Germanna Community College
- Adult CPR/AED, Pediatric CPR, and First Aid
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