Sultana May
Antioch,CA
Summary
Proven achiever with extensive experience at John Muir Outpatient Physical Rehabilitation, excelling in HIPAA compliance and customer service. Mastered patient registration, enhancing satisfaction and efficiency. Demonstrated leadership in training staff and streamlining processes, improving operational workflow. Skilled in collections management and problem-solving, ensuring high-quality patient care and financial accuracy.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
John Muir Outpatient Physical Rehabilitation
2007.03 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Educated patients on importance of preventive health care and insurance coverage.
- Delivered support to medical staff in completion of patient paperwork.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Accounts Receivable and Billing Clerk
Health & Fitness Institute
2001.04 - 2007.03
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Enhanced cash flow by efficiently processing and managing accounts receivable.
- Optimized revenue recognition by monitoring aging reports, identifying uncollected amounts, and taking appropriate action to recover outstanding balances.
- Increased accuracy in financial reports by diligently reconciling accounts on a monthly basis.
- Expedited month-end closing activities by efficiently completing assigned tasks related to account reconciliation, adjustments, and write-offs as necessary.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Generated, posted and attached information to claim files.
- Created and filed leans on Workers compensation claims.
Education
CPR Certification -
American Health Care Academy
12.2023
Cerrtifcate - Accounting
Contra Costa Adult Education
Concord, CA1997
High School Diploma -
Clayton Valley High
Clayton, CA06.1993
Skills
- Customer Service
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Registration and Admissions
- Team Collaboration
- Payment Processing
- Team Leadership
- Registration and Scheduling
- Calm and Effective Under Pressure
- Reliability and Dedication
- Heartsaver First Aid CPR AED
- Administrative and Office Support
- Appointment Scheduling
- Insurance Verification
Timeline
Patient Access Representative
John Muir Outpatient Physical Rehabilitation
2007.03 - Current
Accounts Receivable and Billing Clerk
Health & Fitness Institute
2001.04 - 2007.03
CPR Certification -
American Health Care Academy
Cerrtifcate - Accounting
Contra Costa Adult Education
High School Diploma -
Clayton Valley High
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