SULY PABON
New Market ,MD
Summary
Driven pharmacy technician with 18 years of experience and a proven track record in fast-paced environments. Excited to contribute talent and history of excellence in customer service to support business growth. Known for meticulous attention to detail and unwavering commitment to upholding high-quality assurance and control standards. Team player with exceptional organizational skills, capable of effectively managing multiple projects simultaneously while maintaining accuracy. Recognized for dependability and ability to successfully prioritize tasks with a positive attitude. Always willing to take on additional responsibilities to achieve team and company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kaiser Permanente
03.2017 - Current
- Provided friendly greetings to all members at the front desk while offering support in pharmacy operations, including validating prescription refills, labeling prescriptions, and dispensing medications. Efficiently recorded relevant details of prescriptions in the computer system and handled member payments. Demonstrated ability to prepare medications for review by pharmacist and daily fulfilled responsibilities of a Pharmacy Inventory Technician.
- Managed daily revenue balancing and deposits.
- Focused on member/patient needs and built strong relationships.
- Ensures the proper rotation and maintenance of inventory through active information seeking, while providing support in purchasing, receiving, stocking, and record keeping.
- Adeptly managed incoming phone calls, providing assistance and answering queries for customers and healthcare providers.
Pharmacy Technician
Safeway Inc.
09.2007 - 08.2017
- Utilized effective communication skills to process prescriptions, ensuring accuracy and efficiency.
- Confirmed patient insurance data and forwarded pre-authorization documents to Physician offices through fax.
- Ensured accurate counting, filling, and labeling of prescription bottles to meet pharmacist's approval.
- Effectively addressed customer inquiries, demonstrating excellent problem-solving skills.
- Maintained accurate record of inventory, including restock levels, overstock management, and identification of outdated medications.
- Processed cash register transactions.
Pharmacy Technician level B
VASHAN COMPOUNDING PHARMACY
09.2007 - 02.2010
- Successfully managed patient prescription orders through various communication methods
- Supervised the verification of patient insurance details and facilitated the timely delivery of prior authorization forms to Physician offices.
- Adeptly preparing prescription medications and accurately labeling bottles, facilitating pharmacist review and approval
- Provided prompt customer assistance in addressing inquiries and issues, both within and beyond pharmacy premises.
- Managed inventory records with a focus on restock levels, overstock management, and identification of outdated medications.
- Efficiently processed cash register transactions.
Pharmacy Technician
WHITE FLINT PHARMACY
04.2006 - 01.2007
- Enter new prescriptions or refills from patients, verify patient information including insurance plan
- Process and assure delivery of prescriptions to patients residences and adult's day care centers
- Answered phone calls and respond appropriately if qualified or authorized to do so
- Communicated directly with doctor's office via telephone or fax
- Order and Stock medications order.
Education
No Degree - Health Care Management
Colorado Technical Universitry
Colorado Springs, CO2026
HIGH SCHOOL DIPLOMA -
Gimnasion La Merced
Cali, Valle01.1998
No Degree - Health Administration Services
Montgomery College
Germanton, MDSkills
- Good verbal and communication skills Responded to customer questions and concerns via phone, email, and chat, ensuring prompt and accurate resolutions
- Identified and resolved customer complaints and issues, maintaining high levels of customer satisfaction and loyalty
- Fluent in English and Spanish
- Multitask and eager to learn new things
- Ability to understand medical and pharmaceutical terminology
- Efficient and accurate
- Knowledge of pharmacy programs, PDX, Pharmserve, PK software
- Qualified to use MS Word, Excel, PowerPoint, Outlook, Access, e-mail, internet research
- Ability to effectively prioritize and manage a broad range of responsibilities
- Problem-solving skills
- Team Collaboration
- Answering customer questions
- Workflow Optimization
Certification
- Maryland Board of Pharmacy
- Pharmacy Technician Board Certification (PTCB)
- CPR and AED
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician
Kaiser Permanente
03.2017 - Current
Pharmacy Technician
Safeway Inc.
09.2007 - 08.2017
Pharmacy Technician level B
VASHAN COMPOUNDING PHARMACY
09.2007 - 02.2010
Pharmacy Technician
WHITE FLINT PHARMACY
04.2006 - 01.2007
No Degree - Health Care Management
Colorado Technical Universitry
HIGH SCHOOL DIPLOMA -
Gimnasion La Merced
No Degree - Health Administration Services
Montgomery College