SuLyn Wilkerson
Anderson,Indiana
Summary
Dedicated 911 Dispatcher offering 28 years of experience. Familiar with managing emotions and staying clear-headed under pressure. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Madison County. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Advanced to IDACS/NCIC Assistant and Quality Assurance Supervisor. Beginning knowledge of administrative duties for the dispatch center by sitting in on monthly administration meetings, budgeting information, new hire testing and interviews. Knowledgeable about Madison County dispatch procedures and policies. Reliable employee seeking advancement to the Deputy Director position. Offering excellent communication and good judgment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher (Supervisor)
Madison County Central Dispatch
Anderson, Indiana
09.1994 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Enhanced productivity by guaranteeing timely emergency response, through dispatching police/fire/ems.
- Maintaining several administrative and emergency phone lines making sure all needs of the public are met with accuracy and good customer service.
- Reduced risks and emergency response issues by observing public safety field units.
- Keep monthly validations through IDACS/NCIC for all Madison County Police agencies ensuring that entered stolen, and missing/runaway records are concise and accurate.
- Quality Assurance on calls that come into the dispatch center checking that all policies and procedures are met when dealing with the public.
- Checking all Anderson City entries for IDACS/NCIC that come into the center.
- Quarterly assessment with dispatching staff of their calls through Quality Assurance.
- Read system maps and caller information, and documented details in system.
Education
Bachelor of Science - Criminal Justice
Anderson University
Anderson, IN12.2022
High School Diploma -
Southfield Christian High School
Southfield, MI06.1989
Skills
- 911 System Information Databases
- Medical Emergency Response
- Cross-Departmental Teamwork
- Quality Assurance Requirements
- Law Enforcement Collaboration
- Emergency Assistance
- NCIC Database
- Information Gathering and Relay
- Critical Thinking
- Radio Frequencies Monitoring
- Active Listening
- Teamwork and Collaboration
- Departmental Support
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- Certified IDACS/NCIC (Trainer)
- Power Phone Certificate
- Quality Assurance Certificate
- CPR -Cardiopulmonary Resuscitation Certificate
- NENA- National Emergency Number Association Member
- Supervisor Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Emergency Dispatcher (Supervisor)
Madison County Central Dispatch
09.1994 - Current
Bachelor of Science - Criminal Justice
Anderson University
High School Diploma -
Southfield Christian High School
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