Sumair Mukhtar

• Prepared patients for dental procedures while ensuring comfort and clear communication.
• Assisted chairside using four-handed dentistry during restorative and preventive procedures.
• Sterilized instruments and maintained infection control standards in compliance with health regulations.
• Performed dental radiographs following radiation safety protocols and produced high-quality diagnostic images.
• Took dental impressions for diagnostic models, crowns, bridges, and other prosthetics.
• Maintained accurate and organized patient records.
• Scheduled appointments and coordinated follow-up visits to support continuity of care.

Negotiations Coach, 01/2021 – 01/2022

Team Lead, 06/2017 – 12/2020

Negotiator, 09/2016 – 07/2017

• Led performance audits, employee coaching, and process improvements across multiple departments to enhance operational efficiency and revenue growth
• Recruited, trained, and mentored new hires while delivering targeted feedback through one-on-one meetings and structured development plans
• Designed and facilitated company training programs, instructional sessions, and resources to improve negotiation skills and KPI attainment
• Managed high-volume client portfolios, negotiated settlements totaling over $25M, and maintained strict compliance with industry regulations
• Resolved escalated client concerns with professionalism and empathy, contributing to customer retention and satisfaction
• Collaborated with senior leadership to analyze performance data, refine team strategies, and streamline procedures for long-term success