Sumaira Dhanji
Richmond ,Texas
Summary
Upbeat, courteous, and helpful customer service professional with years of experience in a fast-paced environment. Known for building productive business relationships and attaining long-term customer loyalty. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes. High-quality customer services and developed long-term loyal customer relationships. Proven ability to delight customers through providing solutions and recommendations that exceed expectations. Driven to maintain high customer satisfaction rates and net promoter scores. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Preschool Lead Teacher
Primrose Preschool
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Assistant Administration
Enlighten Academy
01.2021 - 02.2022
- Provided administrative support to the office, including compiling reports, processing invoices and expense reports and maintaining files
- Provided secretarial support to the director, dean, and faculty
- Kept all the educational records of students
- Communicated information regarding events, schedules, and procedures
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the principal's schedule for appointments and meetings and assisted in prioritizing activities
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Assistant Administration
Our kids Montessori
01.2021
- Maintained student records, logs of screenings, inquiries, waitlists, and lists for accepted and non-accepted applicants
- Mailed and collected registration materials and prepared enrollment and re-enrollment agreements for current and new students
- Created a class list for each teacher after the coordinator assigned students to appropriate classes
- Provided student reported to department coordinator, teachers, and coworkers and generated monthly student and staff attendance
- Prepared memos, letters, and other documents and administered emails and correspondence.
Art Therapy Pracititioner
Network of Organizations for People with Disabilities
01.2017
- Collaborated with patients and their families to create individualized treatment plans based on the art therapy process
- Provided psychotherapy, including expressive arts therapy, for individuals suffering from mental health issues
- Conducted weekly group sessions that included art activities designed to improve social skills and self-esteem
- Collaborated with clients on developing goals that are meaningful to them and used art as a tool for self-expression, communication, problem-solving, or exploration.
Resource Teacher
Whiz Kidz Learning School
01.2012
- Provided students with academic support, including small group instruction, one-on-one tutoring, or referral to outside resources when appropriate
- Assisted students with homework completion and assisted transitions between classes/activities as needed
- Maintained a professional appearance and demeanor at all times while maintaining a flexible schedule to meet the needs of our school community
- Created and implemented a system of tracking student progress that allowed teachers to identify patterns in learning disabilities
- Supervised after-school activities such as art classes, cooking lessons, and sports teams.
Lead Kindergarten Teacher
The C.A.S School
01.2012
- Used flexible and ongoing assessments based on observation and probing questions to evaluate students' learning outcomes
- Managed students' behavior by creating an environment adjusted to their physical, social, and developmental needs
- Integrated new technologies in the teaching process by introducing smart boards in classes.
Assistant Administration
Origins Elementary School
01.2011
- Assist the different departments in maintaining and retrieving records
- Organize office meetings and conferences
- Create reports and presentations using the appropriate computer programs.
Play Group Teacher
Cornerstones Pre-School
01.2010
- Led classroom instruction and assisted with planning lessons, including adapting to meet individual student needs
- Provided daily feedback on students' progress in an encouraging and supportive manner
- Assisted with general care of children before school, during lunch, after school, and at special events as needed
- Maintained accurate records for each child's attendance, behavior, academic performance, physical development, etc., according to district guidelines.
Lead Teacher
Beginners Dose Montessori
01.2000
- Created lesson plans for each class period, including special activities and games to keep students engaged
- Designed and arrange classrooms to support and enhance learning capabilities
- Conducted weekly meetings with all staff members to discuss student progress and any concerns or issues that arose
- Collaborated with parents on their child's development through frequent communication about progress.
Education
Bachelor Of Applied Arts And Science -
University of Karachi
Pakistan High School Graduate -
Board of Intermediate Education Pakistan
Skills
- Track record of handling customer inquiries following established service policies and procedures
- Able to depersonalize self from the customer while providing the highest level of high customer service
- Highly qualified with exceptional verbal/written communication skills and strong leadership skills to effectively resolve problems and provide superior customer service
- Expert in utilizing the current computer technology, including G Suite, Google Docs, Microsoft Office, Windows, and Fax/Email
- Strong motivator/team player with effective planning, organizational, and negotiation strengths and the ability to lead, reach consensus, establish goals, and attain results
- Well-versed in resolving conflicts by understanding problems clearly and finding possible solutions through creative thinking
- Call Handling
- Client Account Management
- Customer-Satisfaction
- Information Analysis
- Product Demonstration
- Administrative Skills
- Adaptability & Scheduling
- Complaint Handling
- Administrate Skills
- Quality Control
- Ticket Generation
- Customer Service
- Project Management
- Strategic Planning
- Data Entry
- Attention to Detail
- Training & Development
- Leadership Development
- Time Management
- Documentation & Reporting
- Strong Work Ethic
- Performance Management
Certification
- Children Story Writing, 10/23/19
- Texas Food Handler Course, 06/11/21 - 06/11/23
- Therapy Practitioner, 12/11/17
References
Ismat Juma, Associate - NOWPDP, +92-21-32294527
Timeline
Preschool Lead Teacher
Primrose Preschool
01.2022 - Current
Assistant Administration
Enlighten Academy
01.2021 - 02.2022
Assistant Administration
Our kids Montessori
01.2021
Art Therapy Pracititioner
Network of Organizations for People with Disabilities
01.2017
Resource Teacher
Whiz Kidz Learning School
01.2012
Lead Kindergarten Teacher
The C.A.S School
01.2012
Assistant Administration
Origins Elementary School
01.2011
Play Group Teacher
Cornerstones Pre-School
01.2010
Lead Teacher
Beginners Dose Montessori
01.2000
Bachelor Of Applied Arts And Science -
University of Karachi
High School Graduate -
Board of Intermediate Education Pakistan
Similar Profiles
Lana SelwaehLana Selwaeh
After-School Care Provider at Primrose PreschoolAfter-School Care Provider at Primrose Preschool
Amanda UmanaAmanda Umana
Floater Teacher at Primrose PreschoolFloater Teacher at Primrose Preschool
Stephanie RUIZStephanie RUIZ
Daycare Teacher at Primrose PreschoolDaycare Teacher at Primrose Preschool
Brianna NolaBrianna Nola
Teacher at Primrose PreschoolTeacher at Primrose Preschool
Michael HemphillMichael Hemphill
Maintenance Technician at Ross Distribution CenterMaintenance Technician at Ross Distribution Center