Summary
Overview
Work History
Education
Skills
Timeline
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Sumaira Johnson

Sharon,CT

Summary

Dynamic Guest Service Associate with a proven track record at Global Montello Group, excelling in complaint handling and payment processing. Known for enhancing guest relations and streamlining check-in procedures, I foster a welcoming environment that boosts satisfaction and retention. My patience and composure ensure effective resolution of inquiries and concerns.

Overview

20
20
years of professional experience

Work History

Guest Service Associate

Global Montello Group
05.2025 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Created welcoming and comfortable environment for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained high level of professionalism and discretion when dealing with guests.

Front Desk Receptionist

Red Cross
03.2018 - 03.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.

Electrical Warehouse Clerk

Us Embaasy
06.2012 - 05.2014
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
  • Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
  • Checked packages and merchandise for damage and notified vendors.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.

Teacher

Mousa Home
02.2005 - 07.2012
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

Education

Bachelor of Arts -

Allama Iqbal University
Islamabad Pakistan
02-2012

Skills

  • Patience and composure
  • Complaint handling
  • Payment processing
  • Check-in and Check-out procedures
  • Guest relations
  • Security awareness
  • Report creation

Timeline

Guest Service Associate

Global Montello Group
05.2025 - Current

Front Desk Receptionist

Red Cross
03.2018 - 03.2022

Electrical Warehouse Clerk

Us Embaasy
06.2012 - 05.2014

Teacher

Mousa Home
02.2005 - 07.2012

Bachelor of Arts -

Allama Iqbal University

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Sumaira Johnson