SUMAIRA MANSOOR

Work History

PNC Financial Services Group Inc

07.2020 - Current

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Escalated complaints handling and educating clients on products and services, empowering them to make informed decisions about their needs.
Enhanced communication between clients and internal service partners through consistent follow-ups and progress updates.
Achieved positive client outcomes by developing and implementing comprehensive case management.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Increased client satisfaction through diligent follow-up and personalized sup

PNC Financial Services Group, Inc

06.2018 - 06.2020

Cultivated client relationships to enhance customer satisfaction and loyalty.
Educated clients on banking services, ensuring informed decisions for their financial health.
Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Boosted sales of bank products through effective cross-selling and up-selling techniques.
Streamlined account opening processes, improving efficiency and reducing wait times.
Led initiatives to enhance compliance with regulatory standards across banking operations.
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

MULLEN LOWE GROUP INT'L

07.2008 - 05.2011

Assist HR Head in formulation of new and review existing HR Policies and Procedures.
Maintain comprehensive salary and reward structure to ensure that decisions are made in light of the best possible information.
Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards.
Designed and implemented rewards and recognition program through annual employee evaluation or performance appraisal system.
Identified training requirements for existing employees and organized various training sessions, workshops, and other activities.
Assessed organizational objectives, vision, and mission and created multiple customized training programs to enhance employee effectiveness