Sumaiya Ali
100 W Indian School Rd Unit 4022,AZ
Overview
9
9
years of professional experience
Work History
Dental Office Administrator
Smile Design Manhattan
New York, NY
04.2023 - Current
- Managed patient schedules to ensure a smooth appointment flow, and minimize wait times.
- Coordinated 15–20 daily patient appointments, maintaining a 98% appointment adherence rate.
- Handled insurance claims and billing for accurate, timely submissions.
- Implemented streamlined payment procedures, increasing collections and reducing outstanding balances.
- Maintained recall system for scheduling regular dental hygiene appointments.
- Communicated effectively with patients through multiple channels for appointment reminders.
- Collaborated with front desk to review daily agenda and address potential challenges.
- Introduced virtual morning huddle sessions using AI video technology. This implementation resulted in a significant reduction of 60 minutes per day in the preparation time for morning meetings.
Office Manager
Bella Smile Dental
Elmhurst, NY
06.2022 - 04.2023
- Processed over 150 insurance claims monthly with 99% accuracy, reducing denials by 20%.
- Boosted monthly office production by $10K through proactive recalls and marketing initiatives.
- Managed payroll for seven staff members, negotiating with vendors to reduce supply costs by 12%.
- Facilitated patient discussions regarding treatment options and payment plans via Care Credit, Alpheon, and Sunbit.
- Created pre-approvals and scheduled appointments following insurance approval.
- Conducted interviews for potential employees and processed bi-weekly payroll.
- Ordered necessary supplies to maintain optimal office inventory levels.
- Helped the doctor feel at ease and comfort by successfully managing the doctor's personal and business needs.
Dental Assistant/Receptionist
Vinit Shah's Dental Office
New York, NY
06.2020 - 02.2023
- Managed front office duties, including appointment scheduling and patient check-in/out.
- Verified insurance and processed billing to ensure accuracy.
- Maintained organized patient records in compliance with HIPAA guidelines.
- Prepared treatment areas for preventive and surgical procedures, ensuring equipment sterilization.
- Captured x-ray images and completed laboratory request forms for diagnostic purposes.
- Facilitated professional growth through expanded responsibilities within the office.
- Assisted in 5–10 dental procedures/day, including cleanings, fillings, and extractions, maintaining a 100% compliance rate with infection control protocols.
Verified insurance for 20+ patients/day, ensuring accurate billing and minimizing payment delays.
Volunteer
Weill Cornell Internal Medicine Associates
Queens, NY
09.2018 - 01.2020
Volunteer
Intermediate School
New York, NY
03.2017 - 02.2019
Volunteer
Yorkville Dental
New York, NY
06.2016 - 09.2018
Education
Master of Science - Medical Sciences
Southern California University of Health Sciences
Whittier, CA06-2025
Bachelors' - Human Biology & Economics
Hunter College, City University of New York
New York, NY05.2020
Skills
- Billing
- Coding
- Scheduling
- Administrative Support
- Patient Care
- Office Management
- Technology & Software
- Microsoft Excel, Outlook, and Word
Timeline
Dental Office Administrator
Smile Design Manhattan
04.2023 - Current
Office Manager
Bella Smile Dental
06.2022 - 04.2023
Dental Assistant/Receptionist
Vinit Shah's Dental Office
06.2020 - 02.2023
Volunteer
Weill Cornell Internal Medicine Associates
09.2018 - 01.2020
Volunteer
Intermediate School
03.2017 - 02.2019
Volunteer
Yorkville Dental
06.2016 - 09.2018
Master of Science - Medical Sciences
Southern California University of Health Sciences
Bachelors' - Human Biology & Economics
Hunter College, City University of New York
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