Sumaiya Fuseini

Assist in reviewing and cross-referencing of Petroleum Agreement.

Assist in reviewing agreements and contracts involving GNPC and other Parties.

Assist in drafting agreements involving GNPC.

General clerical works and all duties assign.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Uses TABS (Telecommunication Administration and Billing Systems) to solve customer complains and send complaints on technical issues to technical division for action.
• Responded to customer requests for products, services, and company information
• Investigated and resolved customer inquiries and complaints quickly
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Managed over 150 calls per day which helped increased service level in 2010.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Receiving and recording all in –coming vouchers.
• Writing of cheques for payment. (Both corporate and individual).
• Data Entry using both Excel and or word
• Preparing of bank reconciliation statement.
• Filing of documents for future references.
• General clerical work or any other duty assign.