Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Traveling, reading novels, listening to songs, gardening.
Generic

Sumaiya Islam

Saint Paul,MN

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Proactive Business Analyst with 6+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Data Miner

Social Dining, Inc / Dineoutwith.us
08.2021 - 11.2022
  • Compiled information and input into Jira database.
  • Generated detailed reports from collected data to inform stakeholders.
  • Enhanced business decision-making by providing insightful data analysis and reports.
  • Located and corrected data entry errors and reported to management.
  • Improved data quality by implementing advanced data mining techniques and tools.
  • Maintained strong understanding of industry trends, staying ahead of emerging technologies and best practices in the field of lead generation.
  • Actively participated in industry events and conferences as a representative of the company, networking with potential clients while promoting our brand.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Utilized data-driven insights to refine targeting strategies, increasing qualified leads generated.

Lead Generation Specialist

Printful
08.2021 - 11.2022
  • Coordinated with graphic designers and content writers to create visually appealing and informative promotional materials that resonated with target audiences.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Leveraged automation tools to maximize productivity while minimizing manual effort involved in managing the pipeline of leads generated.
  • Implemented upselling techniques to increase revenue and move product.
  • Optimized website content for search engines, improving organic traffic and attracting more potential clients.
  • Developed successful social media marketing strategies to generate new leads and expand brand visibility.
  • Built prospect lists of potential new customers through research and identification of business opportunities.
  • Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
  • Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
  • Entered data into StoreLeads & EtailInsights, ensuring accuracy and uniformity.
  • Gained extensive knowledge in data entry, analysis and reporting.

Lead Generation & Outreach Specialist

Netcoins.ca
04.2021 - 11.2022
    • Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
    • Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
    • Acted as a team leader in group projects, delegating tasks and providing feedback.
    • Learned and adapted quickly to new technology and software applications.
    • Collected more than 10,000 leads according to the company requirements and outreached them through Buzzstream & Pitchbox.

ERP Account Executive

Microtex Design
07.2018 - 06.2022
  • Met existing customers to review current services and expand sales opportunities.
  • Presented professional image consistent with company's brand values.
  • Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Generated advertising brochure for vendor use.
  • Recorded accurate and efficient records in customer database.
  • Distributed marketing materials to existing and prospective clients to promote products and services.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Executed successful sales strategies to convert leads into customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Attended networking events to build relationships and identify sales opportunities.
  • Met and exceeded service level goals to achieve standards and expectations.

SEO Executive

Offpage UK
09.2020 - 06.2021
  • Optimized copy and landing pages for search engine marketing purposes.
  • Established clear KPIs and reported on performance metrics, demonstrating the impact of SEO initiatives on business goals.
  • Collaborated with web developers to ensure seamless integration of technical SEO elements during website redesign projects.
  • Analyzed Google Analytics data to uncover insights about user behavior patterns, guiding future optimizations for better engagement.
  • Developed and deployed content marketing strategies to improve organic search traffic.
  • Developed and implemented quality link-building strategies.
  • Researched and implemented search engine optimization recommendations.
  • Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
  • Conducted market research and competitor analysis to inform search marketing strategies.
  • Monitored and evaluated website analytics to identify trends and opportunities for improvement.
  • Implemented pay-per-click campaigns to increase website traffic and conversions.
  • Collected and analyzed Web metrics such as visits, time on site and page views per visit.
  • Boosted organic traffic through the implementation of technical SEO strategies, including site speed optimization and schema markup.
  • Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
  • Expert user of Majestic, Moz, Semrush, Ahrefs, Hunter.io , etc.

Web Researcher

ZarahSoft
07.2018 - 06.2020
  • Supported sales teams with targeted lead generation through diligent web-based prospecting efforts.
  • Evaluated the effectiveness of different web research tools and techniques, implementing changes as necessary to maximize efficiency and results.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Wrote research papers, reports, reviews, and summaries regarding search targets.
  • Researched keywords according to the leads.
  • Prospecting in various niche based Websites following SEO Metrics.
  • Gathered the website owners' real name & email addresses.
  • Well maintenance of documentation of prospects through Google Excel, Google Docs, etc.
  • Outreached through customized email templates using Buzzstream, Insightly, Pitchbox, etc.

Sales & Account Executive

Smarttech Pvt. Ltd.
01.2018 - 06.2018
  • Conducted regular sales presentations to showcase company offerings and demonstrate product value.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Managed sales records, sales quotation & bills through ERP System.
  • Followed up commercial correspondences.
  • Conducted performance evaluation of sales team.
  • Followed up sales calls
  • Prepared inquiries & stock management with ERP System
  • Conducted sales communication with suppliers & buyers.
  • Researched potential customer markets thoroughly before beginning personal contacts.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Handled cash register operations and customer transactions to process payments.
  • Generated advertising brochure for vendor use.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Performed inventory control procedures to manage stock.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online customer database.
  • Negotiated pricing, contracts, and terms with key clients to secure new business deals.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.
  • Implemented effective upselling techniques to maximize revenue from existing customers.
  • Expanded company presence within the market by attending trade shows, conferences, and networking events.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Gained extensive knowledge in data entry, analysis and reporting.

Customer Service Executive

Genex Infosys Ltd
01.2017 - 12.2017
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Handled Outbound Tele-sales Service, International Roaming Service, Lead Generation of Sales & Survey Calls of Robi Axiata Limited.
  • Conducted complaint management calls.
  • Increased average call duration by refining scripts for better engagement with potential customers.
  • Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Assisted in the launch of new products, introducing them to customers and generating interest through compelling pitches.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Implemented creative cold-calling techniques that resulted in higher lead conversion and increased overall sales.
  • Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Conducted market research to identify trends and opportunities within the industry, tailoring sales approaches accordingly.

Education

Master of Science - Information Technology Management

Concordia University, St. Paul
Saint Paul, MN
12.2023

Master of Science - Mathematics

University of Dhaka
Dhaka, Bangladesh
12.2021

Bachelor of Science - Mathematics

University of Dhaka
Dhaka, Bangladesh
11.2017

Skills

  • MS Office
  • Organizational Skills
  • Gap analysis
  • Software development life cycle
  • Customer Targeting
  • Stakeholder Communication
  • Good Telephone Etiquette
  • Project Planning
  • Teamwork and Collaboration
  • Jira, Confluence, Insightly Software Proficiency
  • Web Scraping
  • Document Editing
  • Enterprise Resource Planning Software
  • Spreadsheet Management
  • Documentation Management
  • Tableau
  • Business Requirements
  • Documentation
  • CRM Systems
  • SWOT Analysis
  • Market Analysis
  • Operations Management
  • ERP Software
  • Business Analysis
  • Data Analysis
  • Performance Testing
  • Hardware and Software Configuration
  • Black Box Testing
  • User Acceptance Testing
  • Quality management knowledge
  • Performance testing aptitude
  • Defect monitoring
  • Test case development
  • Defect Tracking and Reporting
  • Product Development
  • Search Engine Optimization
  • Agile Methodology Understanding
  • Security Testing
  • Agile Best Practices
  • Test implementation
  • Test Scheduling
  • Manual Testing
  • Hardware and software installation
  • White Box Testing
  • Project Management
  • Bug tracking
  • Quality Assurance Controls
  • Bug Tracking and Resolution
  • Scrum Methodology
  • Manual test case preparation
  • Software Development Lifecycle
  • Technical Analysis
  • Customer Service
  • Process Implementation
  • Client Relationship Management
  • Keyword optimization
  • Search engine marketing
  • Campaign Management
  • Domain Authority
  • KPI Tracking
  • SEO Reporting
  • Google Analytics understanding
  • SEO proficiency
  • Lead Generation
  • Business Development
  • Revenue Generation
  • Pipeline Management
  • Systems and software expertise
  • Stock management
  • Outbound Calling
  • Warm Calling
  • Attention to Detail
  • Email Etiquette
  • Sales Strategies
  • Product Descriptions
  • Outbound and inbound calls
  • Business Prospecting
  • Quality Assurance

Affiliations

  • https://www.citiprogram.org/verify/?w54521b3b-3727-41a1-9581-738b199c1588-53770761
  • https://www.citiprogram.org/verify/?w02dcc4b4-a066-4383-9241-db442381038e-53770760

Certification

  • Business Analyst Training - January 5th, 24 to ongoing
  • Quality Analyst Training - January 8th, 24 to ongoing

Languages

English
Professional Working
Bengali
Native or Bilingual
Hindi
Professional Working

Timeline

Data Miner

Social Dining, Inc / Dineoutwith.us
08.2021 - 11.2022

Lead Generation Specialist

Printful
08.2021 - 11.2022

Lead Generation & Outreach Specialist

Netcoins.ca
04.2021 - 11.2022

SEO Executive

Offpage UK
09.2020 - 06.2021

ERP Account Executive

Microtex Design
07.2018 - 06.2022

Web Researcher

ZarahSoft
07.2018 - 06.2020

Sales & Account Executive

Smarttech Pvt. Ltd.
01.2018 - 06.2018

Customer Service Executive

Genex Infosys Ltd
01.2017 - 12.2017

Master of Science - Information Technology Management

Concordia University, St. Paul

Master of Science - Mathematics

University of Dhaka

Bachelor of Science - Mathematics

University of Dhaka

Traveling, reading novels, listening to songs, gardening.

I love to spend my leisure time in reading novels, listening music and gardening. Mostly, traveling to different places make me more relaxed and peaceful.

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Sumaiya Islam