Hi, I’m
Sumaiya Mahjabin
Temecula,CA
Summary
- Over 9+ years of IT experience ranging from Quality Assurance to Senior Business-Systems Analysis
- Understanding & knowledge Agile, Waterfall methodology and the complete SDLC process of new system
- Over 4+ years of application support experience with an over 90% rate of reaching SLA and exceeded satisfaction of end users of the application
- Managed successful liaison between Development team, Business team, Stakeholders and the End Users to minimize discrepancies and received recognition for excellence
- Successfully initiated and completed migration of multiple applications from a legacy platform to new application
Overview
10
years of professional experience
Work History
Vault Risk ManagementSt. Petersburg, FL
Application Support Analyst
04.2022 - 11.2023
Job overview
- Escalated technical issues to development or technical operations team following prescribed support guidelines and reduced incidences and escalation by over 80% within 1 year.
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
- Contributed to technical support documentation of various lines of insurance such as Homeowners, Auto, Collections and Personal Excess Liability Insurance
- Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals. (eBao, Unqork, Majesco).
- Utilized JIRA to track, manage incoming incidents and communicating regularly with development team to complete extensive defects and deliver timely for Customer Relations Associates.
- Gained extensive knowledge on the High Net-worth insurance realm and utilized the skills for root cause analysis for defects.
- Gathered requirements from Agents, Customer Service Agents to discuss with development team offshore and timelining the best approach for enhancements to the software.
- Troubleshooting and mitigating Tier 1 and Tier 2 issues regarding Enrollment, Renewal, Cancellation, Non Payment, Billing and Claim domains of Insurance.
- Worked flexible hours to accommodate both East Cost and West Coast agent requests.
American Board of Internal MedicinePhiladelphia, PA
Systems Analyst II
01.2021 - 11.2021
Job overview
- Troubleshot and resolved problems for the Test Development team with their primary interface "Exam Studio".
- Tested newly installed programs and applications to validate operability and logged progress in Team Foundation Server (TFS).
- Assisted with post-implementation troubleshooting of new applications and application upgrades.
- Trained end-users (Test Development Team) in best practices to minimize errors and protect key data.
- Integrated new technologies to meet area requirements.
- Coordinated installation of updated computer programs and systems with both onshore an offshore team.
- Formulated, defined and documented system and requirement specifications.
- Designed and updated test cases to complete consistent manual tests.
- Met project scope and delivery dates by planning optimal testing schedules.
- Created and maintained database of common and known testing defects.
- Conducted load tests to determine server operating parameters and created a streamline approach for users to access required data from the system during committee meetings.
- Elicited Requirements from the Test Development team and created Requirements for the development team both onshore and offshore
- Flexible with timing and provided support outside of work hours when needed.
TMG Health-A Cognizant CompanyJessup, Pennsylvania
Systems Analyst/UAT Test Analyst
07.2019 - 01.2021
Job overview
- Managing development team both onshore and offshore in delegating development tasks related to changes in software.
- SME on Fulfillment sector of the software and acting as liaison between the client, CMS and the development team.
- Coordinating with Testing Team in SIT and UAT as well as Operations team to track Change Requests submitted by Client.
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- Assisted with post-implementation troubleshooting of new applications and application upgrades.
- Tested newly installed programs and applications to validate operability.
- Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
- Elicited requirements based on business needs and communicated with stakeholders and development team
- Oversaw deployment, configuration and documentation procedures for TMG CORE and Facets.
TMG Health-A Cognizant CompanyJessup, Pennsylvania
IT Quality Assurance Specialist
09.2016 - 06.2019
Job overview
- Designed and updated test cases on Business Rule Management System (BRMS) to complete consistent manual tests.
- Integrated BRMS pricing rules on Facets Claim Module.
- Performed Claim Adjudication/Adjustment validation against pricing.
- Reviewed configuration files, logs and sections of code to complete debugging and locate breakdown sources.
- Performed frequent QA product quality evaluations for TMG CORE and Facets, including regression testing and end to end testing.
- Collaborated with QA team members to complete work on provider selection and provider agreement.
- Developed and tested company-wide servers for printing, file storage and applications.
- Performed testing for Member Out of Pocket (MOOP).
- Evaluated software development project plans and recommended adjustments.
- Tested systems during each step of implementation and deployment processes.
- Documented identified defects using JIRA and helped developers complete further testing and resolve issues.
- Utilized VDI to install and use automation tool to plan smoke test, critical path and regression testing for TMG CORE.
- Collaborated daily with Onshore and Offshore Development and Testing team.
Education
CourseraOnline
Certification from IBM Data Science Professional Certificate
06-2024
CourseraOnline
Certification from SAS Visual Analytics Certification
12-2023
University of British ColumbiaVancouver, BC
Bachelor of Arts from Social Work & Computer Science
2010
New York UniversityNew York, NY
PMP Certification from Project Management
Skills
- SQL Database Analysis
- Data Conversion and Migration
- Tableau
- Power BI
- Trizetto Facets
- Defect reproduction
- Agile Methodologies
- Waterfall Methodologies
- Fulfillment Configuration
- Test Planning
- Business Requirement Acquisition and Elicitation
- Verbal And Written Communication
- Informatica
- Microsoft Office
- System Integration and User Acceptance testing
- Microsoft Team Foundation Server (TFS)
- SOAP UI
- SAP Crystal Reports
- Java
- ETL Process
- UAT support
- Data analysis
- Technical Writing
Personal Information
Visa Status: , Permanent Resident of United States
References
- Reference Available Upon Request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Application Support Analyst
Vault Risk Management
04.2022 - 11.2023
Systems Analyst II
American Board of Internal Medicine
01.2021 - 11.2021
Systems Analyst/UAT Test Analyst
TMG Health-A Cognizant Company
07.2019 - 01.2021
IT Quality Assurance Specialist
TMG Health-A Cognizant Company
09.2016 - 06.2019
Coursera
Certification from IBM Data Science Professional Certificate
Coursera
Certification from SAS Visual Analytics Certification
University of British Columbia
Bachelor of Arts from Social Work & Computer Science
New York University
PMP Certification from Project Management
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