Sumaiya Rahman-Clinton
Austin
Summary
Results-driven professional in leasing industry. Ensured smooth tenant relations and efficient lease processing. Known for fostering team collaboration and adapting to dynamic leasing environments. Expertise in lease documentation and tenant screening.
Overview
2024
2024
years of professional experience
Work History
Front Desk Manager
Hampton By HILTON
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
Leasing Assistant
The Property Park
04.2021 - 11.2023
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Maximized rental income by quickly identifying and addressing vacant units with targeted marketing efforts.
Management Trainee
Bangledesh Krishi Bank
01.2018 - 02.2020
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Used company reports to analyze sales, gross profit and inventory activities.
Education
BBA - Finanace
University of Liberal Arts Bangladesh
Dhaka BangladeshMBA - Banking & Insurance
University Of Dhaka
Dhaka Bangladesh02-2020
Skills
- Customer service
- Conflict management
- Follow-up coordination
- Property inspections
- Sales experience
- Fair housing regulations
Languages
English
Professional Working
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Leasing Assistant
The Property Park
04.2021 - 11.2023
Management Trainee
Bangledesh Krishi Bank
01.2018 - 02.2020
Front Desk Manager
Hampton By HILTON
BBA - Finanace
University of Liberal Arts Bangladesh
MBA - Banking & Insurance
University Of Dhaka
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