Sumaiyah Ali
Albany,GA
Summary
Dynamic professional with a strong background in customer service at Kmart, adept at building relationships and enhancing client satisfaction. Proven skills in caregiving and food handling, complemented by Microsoft Word proficiency. Recognized for efficient problem-solving and delivering timely solutions, ensuring a positive experience for all stakeholders.
Overview
7
7
years of professional experience
Work History
Notary Public
Self-employeed
05.2024 - Current
- Updated journal with names and dates for permanent record.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Looked for signs of fraud or coercion and refused notarization.
Delivery Driver
GrubHub
11.2020 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Caregiver
Senior Ally
06.2022 - 01.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service Representative
Kmart, Sears Holding
07.2018 - 01.2021
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
Skills
Caregiving
Customer service
Microsoft word proficiency
Food handling
Driving
Timeline
Notary Public
Self-employeed
05.2024 - Current
Caregiver
Senior Ally
06.2022 - 01.2025
Delivery Driver
GrubHub
11.2020 - Current
Customer Service Representative
Kmart, Sears Holding
07.2018 - 01.2021
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