Suman Dwivedi
Summary
Result-driven Sales Analyst & Operations with 14 years of experience optimizing sales processes, enabling teams,and driving revenue growth. Skilled in CRM Management, pipeline forecasting, sales analytics, and process improvement to enhance productivity and accuracy. Proven ability to partner with Sales Leadership, Marketing , and finance to streamline operations, reduce cycle time,and maximize Profitability. Recognized for building scalable systems and empowering sales teams to consistently exceed Targets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Marketing Analyst/Operations (Contract)
Samsung Electronics America(SEA)
08.2022 - Current
- Analyzed workflows to identify process improvements, leading to a 25% enhancement in team efficiency and annual revenue growth.
- Collaborated with senior leadership (Ops) to develop and implement sales strategies that align with business objectives by processing the Carrier specific Simulation files along with Term sheet contract for internal sales/finance approvals.
- Collaborated with the sales team on multiple carrier accounts to design and implement promotional strategies aimed at driving sales growth. Documented and standardized these promotions for internal approval processes and accrual management.
- Collaborated with legal and compliance teams to document and standardize contractual processes, ensuring all sales teams follow the proper approval workflows.
- Led a cross-functional Collaboration to resolve sales process bottlenecks, resulting in a 15% improvement in deal closure time.
- Worked closely with marketing, finance, and operations teams to align on sales strategies, improve lead quality (e.g. Presentations, case studies, Product sheets), and ensure smooth handoffs throughout the sales cycle.
- Managed and generated weekly, monthly, and quarterly sales forecasts, pipeline reports( simulation & Term sheet contracts, collaborating with the sales leadership team to ensure accurate projections & timely approvals on Promotions during each Device Launch.
- Created standardized templates for sales reporting, enabling consistent and efficient tracking of key metrics such as sales performance, Device Promotion contracts,
- Collaborated with product teams to align go-to- Market strategies with customer insights.
- Initiated, developed, and maintained strong professional client relationships while utilizing B2C sales experience to establish new accounts.
- Tracked the Promotion contract status and diligently worked on the system for approval process of Organization internal approval Portals (Knox/PUMI/NERP).
- Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Standardized sales processes, pricing approval, & contact Management cutting deal cycle time by 20%.
Member Associate
Syscon Instruments Pvt Ltd
04.2021 - 05.2022
- Assisted in managing client relationships by providing exceptional customer service and promptly addressing inquiries and concerns.
- Performed market research and analysis to identify trends and opportunities for business growth.
- Collaborated with team members to develop and implement effective strategies and plans to achieve organizational goals.
- Conducted regular audits and reviews to ensure compliance with company policies and procedures.
- Generated reports and presentations to communicate findings and recommendations to senior management.
- Major Customers Handling: HMSI, Maruti Suzuki, Denso, Rico Bawal, Rico, Chennai, Wabco, Titan Engineering, Tata Motors, Pari Ltd, TVS Motors, NGK Spark Plugs, Global Autotech Pvt Ltd, Bosch Ltd
- Supporting the Marketing Director in establishing and evaluating a marketing strategy and plan by analyzing and assembling sales forecasts, organizing and planning promotional presentation.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Marketing Manager
Optics and Allied Engineering
05.2020 - 12.2020
- Promoted businesses and products of the company through Paid Marketing (PPC).
- Collaborated closely with SEO team lead, clients, and content teams to design and implement SEO best practices.
- Developed marketing and pricing strategies to generate new business leads.
- Updated senior leadership on the progress of marketing activities and reported on campaign results.
- Handled new and modified inquiries received from customers (OEMs) and managed costing of parts projects like IISU, Mantra Softech.
Assistant Manager
Geissel India Pvt Ltd Ltd
11.2012 - 01.2020
- Managed marketing and sales efforts to achieve predefined sales and growth targets in Pune and Bangalore regions.
- Forecasted and planned monthly and quarterly sales.
- Drove company revenue growth by ensuring high levels of satisfaction among key clients.
- Handled major customers including Rstahl, Mahindra Electric, Auma, India, Desmet Ballestra, United Crane Components, Intelux India, Saurer Textiles, S.p Electrical, and Amphenol Interconnect Pvt.
Senior officer
Any Graphics Pvt Ltd
04.2012 - 09.2012
- Managed customer inquiries, complaints, and billing questions.
- Maintained detailed records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken.
- Provided information and assistance to customers through telephone, email, and in-person interactions.
- Handled major accounts including Samsung India, Glaxo Smith Kline, and Daikin India.
SENIOR OFFICER
GLOBAL AUTOTECH PVT LTD
02.2010 - 04.2012
- Managed major customers including TRW USA and PIERBURG USA.
- Coordinated with Production and OQC to ensure timely stock clearance and sales logistics.
- Oversaw stock accountability by properly receipting and dispatching daily production.
- Created daily dispatch plan based on sales allocation and ensured compliance with sales SOP.
- Responsible for handling new and modified enquiries from OEM customers and cost analysis of parts.
- To responsible for handling new / modified enquiries received from the customer (OEM's) and costing of parts.
Marketing Executive
Aquatic Freights Pvt Ltd
11.2010 - 02.2011
- Planned and supervised export shipments.
- Coordinated export shipments with inspection companies.
- Managed export documentation with letter of credits (L/C), Standby L/C, and bank guarantee.
- Supervised back to back sea shipments.
- Negotiated freight rates with shipping lines.
- Provided B/L instruction and confirmation for shipments.
- Handled documentation from order finalization to order completion.
- Prepared offers for FOB and CIF quotation.
Education
Masters of Business Administration - International Business
Apeejay School of Management
Delhi, Delhi09.2025
Bachelors in B.SC - undefined
Delhi University
06.2008
Skills
- Expert in Microsoft Excel
- Effective social media techniques
- Site usability optimization
- Return on investment analysis
- Proficient in Google Analytics
- Effective team collaboration
- Analytical problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Effective communication
- Experienced with Microsoft Office applications
- Customer complaint resolution
Certification
- Digital Marketing Fundamentals - LinkedIn
Languages
Hindi
Full Professional
English
Full Professional
Timeline
Marketing Analyst/Operations (Contract)
Samsung Electronics America(SEA)
08.2022 - Current
Member Associate
Syscon Instruments Pvt Ltd
04.2021 - 05.2022
Marketing Manager
Optics and Allied Engineering
05.2020 - 12.2020
Assistant Manager
Geissel India Pvt Ltd Ltd
11.2012 - 01.2020
Senior officer
Any Graphics Pvt Ltd
04.2012 - 09.2012
Marketing Executive
Aquatic Freights Pvt Ltd
11.2010 - 02.2011
SENIOR OFFICER
GLOBAL AUTOTECH PVT LTD
02.2010 - 04.2012
Bachelors in B.SC - undefined
Delhi University
Masters of Business Administration - International Business
Apeejay School of Management
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