Suman Karmacharya
Woodside,NY
Summary
Dynamic hospitality professional with extensive experience at Cache Creek Casino Resort, excelling in customer engagement and order accuracy. Proven ability to enhance service quality through effective communication and menu knowledge. Skilled in food preparation and sanitation practices, consistently achieving high customer satisfaction ratings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Cache Creek Casino Resort
Brooks, CA
02.2024 - 01.2025
- Displayed menus and addressed inquiries about menu items.
- Displayed courteous and professional behavior to customers for increased engagement.
- Facilitated coordination between hosts, bussers, and kitchen staff to enhance customer service.
- Arranged tables strategically to minimize wait times.
- Enhanced service quality and menu offerings by incorporating customer feedback.
- Restocked service areas with necessary supplies during downtime.
- Prepared salads, appetizers, and desserts to expedite service.
- Completed customer orders swiftly and precisely.
- Delivered food and drinks to customers and verified order accuracy.
- Crafted beverages following established recipes.
- Sanitized tables and chairs to ensure a pristine dining area.
Bar Back
chche creek casino resort
Brooks, CA
10.2021 - 11.2023
- Supplied bartenders with beer, wine, liquor, and essential bar items.
- Kept work area tidy by sweeping floors.
- Gathered customer feedback to evaluate meal satisfaction.
- Consulted with customers to evaluate meal satisfaction.
Uber Driver
Uber
Manhattan, NY
04.2017 - 07.2021
- Ensured vehicle cleanliness and sanitation for maximum customer satisfaction.
- Facilitated passenger understanding of rideshare app functionalities, ensuring effortless navigation.
- Earned exceptional ratings from passengers for ensuring cleanliness, safety, and excellent customer service.
Cook
Nishida Sho-ten
Manhattan, NY
09.2014 - 02.2017
- Applied correct methods in ingredient preparation.
- Prepared meals following specified recipes and menus.
- Prepared workstations efficiently before opening.
- Ensured safety and freshness by wrapping, dating, and labeling food items in storage.
Education
High School Diploma -
Jiri Technical School
Nepal05-2004
Skills
- Menu knowledge
- Order accuracy
- Customer engagement
- Food preparation
- Sanitation practices
- Supply restocking
- Time management
- Table setting arrangements
- Food preparation assistance
- Food and beverage pairings
- Server training
Certification
- Qualifying certificate in food protection
- ABC license
- food handler certificate
Languages
English
Professional
Hindi
Professional
Malay
Professional
Nepali
Professional
Timeline
Server
Cache Creek Casino Resort
02.2024 - 01.2025
Bar Back
chche creek casino resort
10.2021 - 11.2023
Uber Driver
Uber
04.2017 - 07.2021
Cook
Nishida Sho-ten
09.2014 - 02.2017
High School Diploma -
Jiri Technical School
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