Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Suman Khanal

West Hartford,USA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Sales Associate

Best Wireless (Verizon Retailer)
08.2023 - 12.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

Administrative Assistant

Iconic Infosys
03.2020 - 03.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Retail Banker

Citizens Bank International Limited
11.2016 - 05.2017
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
  • Streamlined account opening processes for improved efficiency and a better client experience.
  • Collaborated with team members to achieve branch sales targets and enhance overall productivity.
  • Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
  • Developed strong relationships with clients, creating lasting connections that contributed to business growth.
  • Boosted referral rates by actively promoting bank products during routine interactions with customers.
  • Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
  • Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.

Bookkeeper

Modern Nepal Academy
06.2011 - 02.2013
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Assisted with budget preparation and monitoring, contributing to better expense control.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Implemented more efficient filing system for financial documents, improving accessibility and organization.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
  • Maintained and processed invoices, deposits, and money logs.

Education

Certification -

Computer System Institutes / Organizational Management
Charlestown, Massachusetts
09.2023

MBA - General Studies

Johnson & Wales University / Master's of Business Administration
Providence, Rhode Island
05.2019

Skills

  • Technical writing skills
  • Analytical and problem solving
  • Ability to set and meet deadlines
  • Great communication
  • Ability to operate all office equipments

Awards

  • Google data analytics, https://coursera.org/verify/professional-cert/335BTTLP8P7T
  • Internship at Citizens Bank International Limited, I gained exposure to various financial products and services, such as loans, investments, and banking instruments. Additionally, I had the opportunity to observe and contribute to the regulatory compliance and risk management processes, which deepened my understanding of the importance of maintaining ethical and legal standards in the banking sector. The internship provided me with a practical education in teamwork, adaptability, and problem-solving as I collaborated with colleagues to address challenges and contribute to the overall efficiency of the bank's operations. Overall, my time as an intern at the bank was a rich learning experience that not only enhanced my academic knowledge but also equipped me with practical skills crucial for a successful career in the financial industry.

Timeline

Sales Associate

Best Wireless (Verizon Retailer)
08.2023 - 12.2023

Administrative Assistant

Iconic Infosys
03.2020 - 03.2022

Retail Banker

Citizens Bank International Limited
11.2016 - 05.2017

Bookkeeper

Modern Nepal Academy
06.2011 - 02.2013

Certification -

Computer System Institutes / Organizational Management

MBA - General Studies

Johnson & Wales University / Master's of Business Administration

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Suman Khanal