Suman Poria
Peterborough,Canada
Summary
No Work Permit or Visa Sponsorship required.
Results-driven IT Infrastructure Project Manager with a strong background in Cloud, Infrastructure, Procurement, Insurance and Salesforce projects. Skilled in project delivery, Transition & Transformation, Service operations, and Client management. Proven ability to lead cross-functional teams, manage resources and vendors, and drive operational excellence across global delivery models.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
DXC Technology
Noida, India
11.2016 - 12.2023
- Led and managed cross-functional IT projects of varying complexity across multiple business units and global geographies.
- Oversaw end-to-end procurement processes, including the acquisition of software/hardware licenses, cloud services, and vendor-supplied infrastructure solutions, ensuring alignment with organizational goals, budgets, and compliance requirements.
- Managed full vendor and subcontractor lifecycle, including SOW creation, contract negotiation, SLA management, compliance tracking, and performance evaluation to ensure service excellence.
- Delivered diverse IT infrastructure projects, including obsolescence upgrades, replatforming, decommissioning, automation, patching, mainframe enhancements, WAF upgrades, and DRP restore tests.
- Developed and implemented project roadmaps, detailed schedules, and work breakdown structures tailored to team dynamics and project complexity.
- Led resource forecasting, workforce planning, and capacity management, ensuring optimal staffing through onboarding, training, and subcontractor engagement for niche skill requirements.
- Presented regular project status reports, risk assessments, and milestone decisions to PMO, executives, and business stakeholders, ensuring alignment and transparency.
- Drove continuous improvement by enhancing enterprise-wide processes such as Configuration Management Database (CMDB), change management, and delivery governance.
- Facilitated project meetings and stakeholder engagements to ensure clarity of goals, accountability, and timely execution of deliverables.
- Managed team growth through hiring, onboarding, skill gap analysis, and career development, building a high-performing and diverse workforce.
- Collaborated with scheduling teams on infrastructure migration planning, change management, and remediation efforts.
- Supported the PMO by contributing to governance reviews, conducting lessons-learned sessions, and recommending delivery improvements.
- Experienced in delivering Salesforce CRM solutions across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, and custom Lightning Components.
- Configured Salesforce environments including apps, custom objects, fields, page layouts, record types, roles, profiles, relationships, and sharing settings (OWD).
- Developed workflows, Process Builder automations, validation rules, and approval processes to optimize operational workflows.
- Built custom Apex classes, triggers, test classes, and performed SOQL/SOSL queries to enhance platform functionality and scalability.
Education
Project Management -
Fleming College
BCA -
Arunachal University of Studies
IndiaMaster of Commerce -
Institute of Advance Studies Education
Skills
- IT Infrastructure & Cloud Project Management
- Procurement & Vendor Management
- Salesforce CRM (Sales, Service, Marketing, Community Cloud)
- Resource Forecasting & Workforce Planning
- Transition & Transformation Programs
- Insurance Domain Processes (Claims, Premiums, BPS)
- Change, Release, Quality & Risk Management
- Agile
- Waterfall
- Hybrid Methodologies
- Stakeholder & Client Communication
Certification
- AZ-900 Microsoft Azure Fundamentals
- Professional Scrum Master (PSM)
- Salesforce Administration
- Salesforce Development (PD-1)
- CAPAM
Accomplishments
- Spot Award, For outstanding contribution to the organization, 06/01/19
- Certificate of Achievement, For Dedicated Support and Excellence in Delivery, 03/01/20
- Champ Award, For Proactive/fast turnaround in operational activity/effective collaboration across teams, 01/01/21
- Achievement Award, For being the RUNNER UP at the Europe Cloud and Infrastructure Hackathon in DXC, 09/01/23
Salesforce Crm Expertise
- Experienced in delivering Salesforce CRM solutions across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, and custom Lightning Components.
- Configured Salesforce environments including apps, custom objects, fields, page layouts, record types, roles, profiles, relationships, and sharing settings (OWD).
- Developed workflows, Process Builder automations, validation rules, and approval processes to optimize operational workflows.
- Built custom Apex classes, triggers, test classes, and performed SOQL/SOSL queries to enhance platform functionality and scalability.
Timeline
Project Manager
DXC Technology
11.2016 - 12.2023
Project Management -
Fleming College
BCA -
Arunachal University of Studies
Master of Commerce -
Institute of Advance Studies Education