Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Suman Chandra Kasulabadha

Suman Chandra Kasulabadha

Okemos,India

Summary

Results-driven collections professional with a proven track record of managing high-value portfolios and improving recovery rates through strategic collection practices. Skilled in handling customer delinquencies, resolving disputes, and executing write-offs while maintaining compliance with regulatory standards. Experienced in leading teams, developing SOPs, and collaborating cross-functionally to enhance operational efficiency and customer satisfaction. Recognized for strong analytical abilities, proactive problem-solving, and delivering consistent results in high-pressure environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Executive

SYNCHRONY INDIA PVT LTD
03.2017 - 04.2025
  • Addressing complaints on delinquent accounts complaints and collecting on past due from 0-90 DOD bucket accounts.
  • Proven track record of collecting on bankruptcy cases and providing payment plans.
  • Skilled in creating SOPs, executing write-off's, and resolving customer issues by giving resolution.
  • Recognized with awards for outstanding performance

Accounts Receivable Analyst

Amazon Development Centre India Pvt Ltd
10.2011 - 10.2016
  • Oversaw a team of 12 professionals to manage Amazon clients in collections due to insufficient payable balances (specifically, Debit balance calculated as AP balance minus AR balance resulting in a negative balance).
  • Responsible for effectively handling an average collectible portfolio totaling $15 million per month
  • Created standard operating procedures (SOP) for managing UK debit balances and coordinating the liaison run
  • Executed write-offs for all uncollectible third-party accounts and resolved debit balances totaling approximately 200,000 units
  • Recipient of 'Zenith Award' in the second quarter of 2014

Processing Executive

Hong and Shanghai Banking Corporation (HSBC)
05.2008 - 10.2011
  • Outbound calls for the delinquent consumer lending mortgage accounts and taking True collect or payment promise
  • Contacted customers via phone and mail to negotiate payment arrangements in compliance with company policies.
  • Received Section Topper Award for Apr'11

Senior Sales Executive

Dell International Services Pvt Ltd
05.2005 - 02.2008
  • Enhanced sales by presenting customers with specific solutions.

Education

MBA -

Osmania University
06.2007

Bachelor of Commerce - Accounting And Finance

Osmania University
06.2005

Skills

  • Project Planning
  • Strategic Planning
  • Project development
  • Meeting facilitation
  • Scope Definition
  • Sprint Planning
  • Stakeholder Management
  • Risk Identification
  • Project Management
  • Team building

Accomplishments

    Merit of travelling to UK to participate in Global Debit Balance Summit'12 – At Amazon

    Proven track record of resolving customer issues and complaints in a timely and satisfactory manner; consistently received positive feedback and high customer satisfaction ratings through exceptional service and support

    Exceptional communication and interpersonal skills combined with capability to work in dynamic environment

Certification

  • Certified Scrum Master, 06/01/23
  • Project Management Professional, 07/01/24

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Senior Executive

SYNCHRONY INDIA PVT LTD
03.2017 - 04.2025

Accounts Receivable Analyst

Amazon Development Centre India Pvt Ltd
10.2011 - 10.2016

Processing Executive

Hong and Shanghai Banking Corporation (HSBC)
05.2008 - 10.2011

Senior Sales Executive

Dell International Services Pvt Ltd
05.2005 - 02.2008

Bachelor of Commerce - Accounting And Finance

Osmania University

MBA -

Osmania University

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