Sumandeep Kaur Ghotra
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
CDPAP Coordinator
Angel Care Home Health Services Inc.
New York, NY
10.2023 - Current
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Provided training and orientation to PAs on CDPAP policies, procedures, and regulations.
- Monitored health and well-being of clients and reported significant health changes.
- Ensured that all necessary paperwork is completed accurately prior to submission for approval and payment purposes.
- Participated in community outreach initiatives aimed at educating individuals about the benefits of enrolling in CDPAP programs.
- Developed and implemented a system to ensure compliance with CDPAP regulations.
- Analyzed financial data related to the CDPAP program including budgeting, forecasting.
- Maintained accurate records and documentation of all services rendered according to CDPAP guidelines.
- Monitored and evaluated PA performance to ensure quality service delivery is maintained at all times.
- Coordinated scheduling of services and monitored quality of care provided by Personal Assistants.
- Participated in meetings with internal, external stakeholders regarding changes, updates in CDPAP regulations.
- Assisted participants in the selection of qualified PAs based on their needs.
- Collaborated with other healthcare professionals to coordinate comprehensive care for participants.
- Recorded client status progress and challenges in logbooks and reports.
- Contributed to case reviews of client status and progress.
Assistant Manager
Woodhaven Manor
New York, NY
01.2022 - 10.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Delegated daily tasks to team members to optimize group productivity.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed inventory audits to identify losses and project demand.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between team members in an effective manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Served as a liaison between staff members and senior management personnel.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented new procedures or systems to improve efficiency within the organization.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Managed customer service inquiries and complaints in a timely manner.
Administrative Assistant
Anistonhomes
London
01.2015 - 02.2017
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided secretarial and office management support while building cooperative working relationships.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Drove customer feedback to deliver information to management for corrective action.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Scheduled appointments between clients and customers and internal staff members.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Created travel arrangements for senior managers according to their requirements.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared and prioritized calendars and correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Developed project plans for various tasks assigned by upper management.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Inventoried and ordered supplies for office.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Monitored progress on projects assigned by upper management.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed, edited and typed complex memos and reports with job-related software.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Processed invoices for payment using accounting software applications.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Coordinated appointments, meetings and conferences.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments, meetings and events for management staff.
- Directed customer communication to appropriate department personnel.
- Conducted research online using search engines such as Google or Yahoo!
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Planned and completed group projects, working smoothly with others.
- Maintained accurate department and customer records.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Manager's Assistant
GFC TRANSPORT
Nabb, IN
02.2013 - 12.2014
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Researched industry trends to inform decision making processes within the organization.
- Handled correspondence promptly.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
- Completed inventory audits to identify losses and project demand.
- Ensured compliance with company policies regarding confidentiality of sensitive information.
Education
MBA - Business Administration
University of Sunderland
London04-2016
BBA - Business Administration
Manav Bharti Unversity
India05-2014
GED -
Guru Nanak Junior College
India01-2010
Skills
- Client Education
- Convalescence Support
- Schedule Maintenance
- Safety Compliance
- Progress Tracking
- Needs Assessment
- Documentation and Recordkeeping
- Service Documentation
- Coordination Skills
- Spreadsheet Management
- Administrative Support Specialist
- Database Management
- Filing and Data Archiving
- Word Processing
- CPR Certification
- Client Satisfaction
Languages
English
Professional
Italian
Limited
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Professional
Marathi
Full Professional
Timeline
CDPAP Coordinator
Angel Care Home Health Services Inc.
10.2023 - Current
Assistant Manager
Woodhaven Manor
01.2022 - 10.2023
Administrative Assistant
Anistonhomes
01.2015 - 02.2017
Manager's Assistant
GFC TRANSPORT
02.2013 - 12.2014
MBA - Business Administration
University of Sunderland
BBA - Business Administration
Manav Bharti Unversity
GED -
Guru Nanak Junior College
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