Suman Pradhan
Aspen,USA
Summary
Accomplished Director of Food & Beverage with a track record of boosting sales, enhancing P&L performance, and leading high-performing teams in the luxury hospitality industry. Proven expertise in managing large-scale operations, enhancing guest experiences, and implementing strategic initiatives to achieve business objectives.
Overview
27
27
years of professional experience
Work History
Director of Food & Beverage
VICEROY SNOWMASS
01.2022 - Current
- Managed five distinct venues: Toro by Richard Sandoval, Lounge, Nest, Café V, and In-Room Dining (IRD), along with three bars and extensive banquet operations
- Increased overall revenue by 15% in 2023 through strategic planning, menu innovation, and enhanced guest engagement
- Implemented targeted initiatives to boost revenue:
- Toro walk-in traffic grew by 44%
- Revenue in the Toro Lounge increased by 7%
- Café V saw a 29% rise in sales
- Nest revenue improved by 7%
- Developed and executed cost-control measures, maintaining a 20% beverage cost and reducing overall inventory costs by 5%
- Led a team of 5 managers and 65 employees, ensuring seamless operations across all outlets and events
- Partnered with the catering team to drive banquet sales, ensuring high-quality execution of large-scale events
- Focused on achieving a 15% profit margin, collaborating with the GM and finance team to meet business goals
Assistant Director of Food & Beverage
VICEROY SNOWMASS
01.2021 - 01.2022
- Oversaw operations for Toro, Lounge, Café V, Nest, and IRD, ensuring exceptional guest service and operational efficiency
- Developed revenue-driven strategies, including special promotions, menu enhancements, and service initiatives to maximize sales
- Implemented wine and beverage programs to drive profitability, maintaining high-quality standards while achieving cost targets
- Supervised banquet services, ensuring seamless execution of weddings, corporate events, and VIP gatherings
Director of Outlets
VICEROY SNOWMASS
01.2018 - 01.2021
- Managed daily operations of Toro, Lounge, Café V, Nest, and IRD, maintaining high levels of service and guest satisfaction
- Focused on increasing revenue through:
- Strategic upselling initiatives
- Introduction of seasonal promotions and special events
- Enhancing the guest experience to drive repeat business
- Achieved a 3% budget surplus in 2020, despite challenges posed by the pandemic
- Developed and mentored staff, promoting a culture of accountability and excellence
Acting Director of Food & Beverage
VICEROY SNOWMASS
01.2020 - 12.2020
- Successfully reopened all outlets following COVID-19 closures, implementing CDC guidelines to ensure guest and employee safety
- Trained and onboarded 50-80 new employees per quarter, maintaining high service standards during reopening phases
- Coordinated closely with the culinary team to adjust menus and service protocols to adapt to evolving safety regulations and guest preferences
Restaurant General Manager & Banquet Manager
HOTEL JEROME
01.2017 - 01.2018
- Increased food and beverage revenue by 12% through strategic planning, staff training, and enhancing guest service
- Oversaw daily operations for the restaurant and managed banquet services for high-profile events and corporate functions
- Streamlined banquet processes, improving efficiency and client satisfaction
Restaurant Supervisor/Manager – Ajax Tavern
THE LITTLE NELL HOTEL
01.2013 - 01.2017
- Directed daily restaurant operations, maintaining high standards of service and quality
- Managed special events, increasing revenue through strategic promotions and personalized guest experiences
Banquet Captain/Supervisor
THE LITTLE NELL HOTEL
01.2008 - 01.2017
- Led banquet teams for luxury events, weddings, and corporate functions, ensuring flawless execution and guest satisfaction
- Managed event logistics, coordinating with culinary and service teams to deliver exceptional experiences
Restaurant Manager – Element 47
THE LITTLE NELL HOTEL
01.2008 - 01.2013
- Developed and implemented business plans to promote sales and enhance the guest experience
- Trained and developed staff to uphold luxury service standards, improving team performance and guest satisfaction
Food & Beverage Supervisor/Room Service Manager
CUNARD LINE
01.2001 - 01.2008
- Managed food and beverage services aboard luxury ocean liners:
- Queen Elizabeth 2 (2001 – 2003): Directed dining room operations, ensuring exceptional service for upscale clientele
- Queen Mary 2 (2003 – 2008): Oversaw room service and coordinated large-scale events for VIP guests, maintaining luxury standards
Restaurant Captain
REGENT HOTEL
01.1999 - 01.2001
- Company Overview: Mumbai, India
- Led a fine-dining restaurant team, ensuring high standards of service and guest satisfaction
- Coordinated with kitchen staff to deliver seamless dining experiences
- Mumbai, India
Restaurant Captain
ROYAL PALMS LUXURY GOLF & COUNTRY CLUB
01.1998 - 01.1999
- Company Overview: Mumbai, India
- Managed restaurant operations in a luxury country club setting, delivering excellent guest experiences
- Mumbai, India
Education
Bachelor’s Degree - Hotel Management
Bharati Vidyapeeth Hotel Management & Catering Technology
Mumbai01.1998
Skills
- Multi-Outlet Management
- Revenue Growth Strategies
- Profit & Loss (P&L) Optimization
- Large-Scale Event Management
- Guest Experience Enhancement
- Staff Training & Development
- Budget Management
- Inventory Control
- Stakeholder Communications
- Micros POS
- Microsoft Office Suite
- Avero
- UKG
- Alice
Timeline
Director of Food & Beverage
VICEROY SNOWMASS
01.2022 - Current
Assistant Director of Food & Beverage
VICEROY SNOWMASS
01.2021 - 01.2022
Acting Director of Food & Beverage
VICEROY SNOWMASS
01.2020 - 12.2020
Director of Outlets
VICEROY SNOWMASS
01.2018 - 01.2021
Restaurant General Manager & Banquet Manager
HOTEL JEROME
01.2017 - 01.2018
Restaurant Supervisor/Manager – Ajax Tavern
THE LITTLE NELL HOTEL
01.2013 - 01.2017
Banquet Captain/Supervisor
THE LITTLE NELL HOTEL
01.2008 - 01.2017
Restaurant Manager – Element 47
THE LITTLE NELL HOTEL
01.2008 - 01.2013
Food & Beverage Supervisor/Room Service Manager
CUNARD LINE
01.2001 - 01.2008
Restaurant Captain
REGENT HOTEL
01.1999 - 01.2001
Restaurant Captain
ROYAL PALMS LUXURY GOLF & COUNTRY CLUB
01.1998 - 01.1999
Bachelor’s Degree - Hotel Management
Bharati Vidyapeeth Hotel Management & Catering Technology
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