Business Analyst with 5 years of experience delivering solutions in utilities, energy, and corporate operations. Skilled in building customized reports and dashboards using Excel (VLOOKUPs, Pivot Tables, Formulas), SQL, Power BI, and Tableau to support data-driven decisions. Adept at documenting requirements (BRDs, FRDs, User Stories), analyzing processes, and resolving issues with a strong customer service mindset. Experienced with CRM systems (Salesforce, HubSpot) and known for critical thinking, attention to detail, and clear communication with stakeholders at all levels.