SUMANTH KOTHA
Chicago,IL
Summary
Flexible Technical Support Engineer with 2 years of experience helping clients maintain smooth operations. Expertise in Database systems and production environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Societe Generale Global Solutions Center
Bangalore, IN, Karnataka
09.2021 - 07.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Analyze and troubleshoot technical issues reported by customers. Identify root cause of problems and provide effective and timely solutions.
- Escalate complex issues to higher-level support or development teams when necessary. Ensure timely resolution of escalated issues
- Served as primary point of contact for support relating to owned solutions and products.
Education
M.D. - Computer Science
Illinois Institute of Technology
Chicago, IL12.2025
Bachelor of Technology - Computer Science And Programming
Madanapalle Institute of Technology And Science
Madanapalle, IN07.2021
Skills
- Support system management
- Root cause analysis
- Process improvement
- Performance Optimization
- Customer service expert
- Application support
Certifications Courses
- coursera certificate in Python programming.
- NPTEL certificate on introduction on C programming, operating systems and Computer architecture and Organisation.
- certification on progressive web applications which was conducted by APSSDC.
Personal Information
- Date of Birth: 07/28/99
- Nationality: Indian
Projects
- Employee Salary Generation Slip(04/2020 - 06/2020)
A simple salary slip of an employee based on their attendance through biometric machine and sends them via E-mail automatically.
Tech stack: Python, My sql
- DOCHUB (12/2021 - 07/2023)
A French platform that contains multiple applications which are used by various retail and Financial banks across European countries.
Tech stack: Spring boot | React JS | Kubernetes | Jenkins
Languages
English
Professional Working
Hindi
Limited Working
Telugu
Native or Bilingual
Timeline
Technical Support Engineer
Societe Generale Global Solutions Center
09.2021 - 07.2023
M.D. - Computer Science
Illinois Institute of Technology
Bachelor of Technology - Computer Science And Programming
Madanapalle Institute of Technology And Science
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