Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

SUMARA WHITE

Atlanta,GA

Summary

Highly skilled in the technology industry, offering vast knowledge of building partner relationships, stakeholder management, customer success, project management, device and solution sales and establishing alliances. Coordinator of negotiations that include: Partners, Resellers, VARs, ISVs and OEMs (8 years exp) . Expertise includes Business Development, Customer Success Strategy, Device Sales (4 years exp), Endpoint Management (8 years exp), Email communications, Virtualization, API Lifecycle Management, IaaS, SaaS, PaaS, InfoSec, Cybersecurity offerings Cloud and Hybrid Cloud. Over 20 years of experience of IT operations, installation, solution building and deployments of large scale network and email infrastructure environments. Very astute in go to market strategy with different verticals and channels in the Enterprise Public and Private sectors. Team-oriented Systems Engineer with over 15 years of experience leading design, testing and system integration. Recognized for acting as primary escalation point for Tier I engineers in remediating service requests and incidents for customers and internal operations. Committed to fostering and maintaining relationships with customers, vendors and partners. Achieved TAM 2022 Award at Google.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Technical Account Manager - GCP Public Sector

Google
Atlanta, GA
02.2022 - 04.2023
  • Optimized operational productivity while engaging with senior stakeholders and influencers to share and implement process improvements.
  • Mitigated obstacles, risks and reactive situations efficiently to improve overall customer service ratings.
  • Spearheaded reactive action initiatives to resolve root causes.
  • Provided technical guidance and managed timelines, milestones, migration goals and business transformation strategies.
  • Developed strategic relationships with key stakeholders to understand customers business and develop technical and strategic roadmaps
  • Developed best practices and assessments based on learnings from where I engage the customer in their support initiatives to scale through partners and accelerate Google Cloud adoption
  • Was the voice of the customer to internal Google and the frontline face of customer service for Google
  • Found programs and resources that transformed customers cloud strategy and saved Google/Customer relationship
  • Performed Architecture Reviews, Cloud Maturity Assessments and Learning Plans
  • Technical Liaison to Cloud Partners.
  • TAM award 2022 for exceptional customer service and removing cloud blockers (TAMtastic)

Technical Program Manager-DoD

Chenega Systems
Macon, GA
03.2020 - 02.2022
  • Led team-based assessments to ascertain DevOps goals for the DoD
  • Used management experience and knowledge of the technology industry to build and lead a productive team
  • Created conceptual, logical and physical solution models for use in different business areas.
  • Provided tailored solutions and seamless customer service on every interaction with DoD client
  • Facilitated Cybersecurity & Cloud vendor relationship to educate team on hardware or software solutions that were geared toward a cloud first strategy
  • Led POC initiatives for the organization with several Vendors: Microsoft (M365 E3 to include Intunes, & Azure Gov) 6 month POC , AppGate 3 month POC, Crowdstrike, VMWare Workspace One, SolarWinds (POC to prod 3 months), etc.
  • Defined technical integration strategy and developed integration and implementation plans.
  • Reviewed and authored NIST-800 standards
  • Sent compliance reports to DoD liaison
  • Led cross-functional teams in systems integration projects.
  • Collaborated with cross teams to discuss new DevOps solutions opportunities that align with "Modernization as a Service"
  • Recognized by management for providing exceptional customer service.
  • Lead installation for Atlassian products :Confluence for documentation and "how to's" and Jira/Jira Helpdesk to be leveraged across business units
  • Oversaw the design of collaboration website MaasNet to be utilized across business units.
  • Facilitated daily scrum calls

Technical Account Manager/Support Account Manager

VMware
Atlanta, GA
09.2018 - 03.2020
  • Confer with customers and engineers to assess support needs, and determine business use case requirements to share with support teams, engineering and R&D
  • Technical resource part of the Sales team for T-Mobile device sales aligned to a technical solution.
  • Best Practices on EMM/EAM/MDM product Workspace One (formerly AirWatch)
  • Best Practices on Core Product VCenter suite of products
  • Had to be abreast of competing EMM solutions: Microsoft Intune, IBM Maas 360, etc to share with customers product comparisons
  • Develop support plans to minimize TTR based on support trends, support history, and customer wish lists
  • Proactively handled escalations of customer issues and work with internal teams to assign appropriate priority
  • When the situation caused a reactive response, issues were addressed and mitigated quickly while involving all team players to de-escalate the situation
  • Facilitate customer environment focused train the trainer programs for Technical Support Engineers and Subject Matter Experts
  • Identify solutions and customer roadmap ventures to share and collaborate with different pre/post sales teams
  • Recommend improvements to customers and internal teams and demonstrate potential process improvements.
  • Planned various product configurations to meet diverse customer needs.
  • Provided training and product support for other members of internal teams.
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
  • Achieved VCP certification in Digital Workspace

Technical Program Manager

Bluetheory, Inc
Atlanta, GA
08.2017 - 09.2018
  • Consulted around Microservices strategies and other DevOps framework
  • Provided education around monolithic applications and turning them into smaller usable/reusable components.
  • Demonstrated how to consume, manage and monetize those apis internally and externally to their organization
  • Cooperated with other project partners to develop system analysis and new infrastructure design based on client needs.

Pre-Sales Engineer Hybrid Cloud/API Management

IBM
Atlanta, GA
09.2015 - 07.2017
  • Drive customer solutions around integrating Systems z in Hybrid Cloud architectures.
  • Drive solutions for Communication/Computer Service Integrator customers relating to z integration for agility with solutions such as API Lifecycle Management (API Connect).
  • Drive education, proof of concepts, proof of technology engagements for z System customers around hybrid cloud and API Management.
  • Drive API workshops and cloud related solution workshops around microservices concepts and DevOps framework methodologies
  • Led and coordinated Technology Z-Council events for the region for strategic customers
  • Acquired technical resources to speak at Z-Council Events
  • Made arrangements for labs, food, and equipment needed for Z-Council events

Strategic Alliance Manager/Senior Customer Success Manager

SOTI, INC
Atlanta, GA
09.2012 - 09.2015
  • Technical Account Manager owning the technical problem, escalations and coordinating Support, Product and QA teams until resolution
  • Technical knowledge on the use of SOTI's products (MobiControl) Knowledge transfer with accounts, resellers, and carriers, on how it can also help drive their business as well aligned with technology industry.
  • Performed Technical Demonstrations at Conferences, and to Channel Partners.
  • Lead & Facilitated Managed Service POC to the different T-Mobile regional partners and their business customers
  • Performed pricing negotiations for key deals with key partners such as T-Mobile
  • Facilitated MobiControl certification of devices from carriers and reseller
  • Successfully led SOTI/T-Mobile partnership which resulted in adoption of Soti Mobicontrol in T-Mobile Managed Services initiative company wide.
  • Planned and executed T-Mobile/SOTI partnership around managed services ecosystem delivery for T-Mobile business customers

Presales Engineer - EMM/MDM SME

T-MOBILE USA
Birmingham, AL
09.2011 - 11.2012
  • Provided technical consultant support to T-Mobile's B2B Sales teams and customers.
  • EMM/MDM SME: Airwatch (VMware Workspace ONE), MobileIron, Maas360 and SOTI Mobile Control
  • Delivered technical presentations to senior level management.
  • Lead POC's with Partners and Customers.
  • Assisted with Onboarding of EMM products
  • Architected customer solutions that utilize T-Mobile's network.
  • Prepared and present technical presentations and road maps.
  • Technical liaison between Partner channels, OEMs, RF Engineering, Product team and sales teams. (Samsung, Lenovo, LG, Sony, Microsoft, Google, CellTrust)
  • Trained sales teams on technical solutions and wireless data products.
  • Conveyed technical concepts to customers and sales teams in a non-technical way Supports customer pilots.

Network Engineer

DEPT OF TRANSPORTATION
MONTGOMERY, AL
03.2005 - 07.2006
  • Microsoft Exchange support for DOT.
  • Implemented and supported various Microsoft products to include Terminal Server, Virtual Server 2005, Cluster support.
  • Supported EMC SAN environment
  • Implemented Firewall rules
  • Coordinate and engage cross functional teams to obtain IT objectives of the GIS Group.
  • Liaison between Networking group and the GIS group.

Network Engineer/Acting IT Director

PARDONS AND PAROLE
MONTGOMERY, AL
06.2006 - 10.2011
  • Provide Technical Support for Servers.
  • Liaison between Pardons and Parole and other IT entities within Law Enforcement IT/Security environment.
  • Implemented and supported various Microsoft Platforms (Exchange, SMS, SQL).
  • Support Hardware which includes SAN Support EmC/DELL SAN Solutions.
  • Project Planning, Implementation of IT related Solutions.

Exchange Engineer

SUNTRUST BANK INC
Atlanta, Georgia
03.2001 - 08.2004
  • Responsible for migrating 30,000 users from GroupWise to Exchange.
  • Responsible for designing and implementing Exchange into SunTrust environment.
  • Provided 4th level support for Exchange related problems.
  • Responsible for training and knowledge transfer to 2 & 3rd level support.
  • Designed and implemented Enterprise NetIQ architecture to provide proactive monitoring, trend analysis, historical reporting, etc.
  • Designed and supported Exchange Backups
  • Installed and configured Exchange Servers
  • Installed racks for Exchange Servers in the DataCenter
  • Blackberry Enterprise Admin.
  • Documented Exchange Environment and training materials for lower level support.

Pre-Sales Engineer

MICROSOFT CORPORATION
Fort Lauderdale, FL
02.2000 - 03.2001
  • Evangelized Microsoft Products and strategies and provided pre/post technical architectural support of large-scale solutions at strategic enterprise accounts.
  • Built and maintained technical relationships between Microsoft and key technical personnel within assigned accounts, government integrators and Microsoft partners and used my technical knowledge and skills to influence these decision makers.
  • Coordinated and engaged cross-functional teams to complete project plans, schedules and test plans Utilized extensive implementation and architecture experiences to develop best practice integration and deployment strategies and designs.
  • Communicated Microsoft Product Roadmap and Next Generation Strategies to existing and prospective customer base.
  • Collaborated with clients to establish technical training requirements to include various Back office products (Exchange 2000, Windows 2000 Server, Active Directory) Created technical manuals and documents based on established training requirements.
  • Led Training workshops for customers on Microsoft products

Systems Engineer

DELTA TECHNOLOGY/Delta Air Lines
Hapeville, Georgia
03.1998 - 02.2000
  • Responsible for supporting and monitoring a 40,000 seat Exchange environment.
  • Migrating the other 30,000 user form CC:Mail, MS Mail and TAO Responsible for the daily, weekly and monthly.
  • maintenance of Exchange in the Delta environment Documented Daily Procedures for maintaining Exchange.
  • Led a training project for 2nd level support on Exchange Environment
  • Performed backups of Exchange servers database and Windows Operating systems
  • Mentored 2nd level support leads on Exchange Environment

Technical Analyst

NCR CORPORATION
Norcross, GA
07.1995 - 03.1997
  • Provided 2nd level NT support to Fortune 500 companies.
  • Provided 2nd level support for System and Field Engineers on hardware and software issues as it related to NCR hardware.
  • Assisted internal customers with hardware configurations of NCR equipment.

Systems Engineer

BMC SOLUTIONS
Kennesaw, GA
03.1997 - 03.1998
  • Responsible for designing, implementing and supporting NT and Exchange Environments for clients.
  • Provided strategic technical direction for Project Managers at BMC.
  • Provided pre and post technical support for clients.
  • Provided knowledge transfer to clients by documenting processes.

Education

COMPUTER INFORMATION SYSTEMS

ALABAMA STATE UNIVERSITY

Skills

  • API Lifecycle Management
  • Microservices
  • CyberSecurity
  • Device Sales
  • Endpoint Management
  • Project Management
  • Customer Service
  • ITIL
  • ZeroTrust
  • Vulnerability Assessment
  • EDR -Crowdstrike
  • SIEM - SolarWinds
  • NIST 800-53
  • NIST 800-171
  • ISO 27001
  • Governance
  • HIPPA
  • Agile methodologies
  • Google Cloud
  • Azure
  • M365
  • Iaas/Paas/Saas
  • Customer Success
  • Strategic Relationship Management
  • Enterprise Mobility Management
  • Mobility Solutions/Strategy
  • DevOps (CI/CD, Infrastructure)
  • Large Infrastructure Implementations
  • VMware Products/Virtualization
  • DELL/EMC SAN
  • Customer need assessment
  • Containers
  • Hybrid Cloud Strategy
  • Office 365
  • Asana
  • Monday
  • SmartSheets
  • JIRA
  • Confluence
  • Change Management
  • Microsoft Exchange
  • Active Directory
  • Windows Server
  • Antivirus (Symantec)
  • Consulting Experience
  • Pre-Sales
  • Threat intrusion

Affiliations

  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association
  • Vice President of Education Toastmasters VMware Atlanta Chapter
  • Nominated for Mentor program at VMware
  • Member Blacks at VMware POD for Diversity & Inclusion
  • Nominated to represent VMware at AfroTech
  • Nominated to participate in VMware Leadership of Color initiative

Accomplishments

  • Strategy and Planning Established a strong partner relationship with T-Mobile and SOTI, Facilitated negotiations where SOTI's MobiControl is a line item on a T-Mobile B2B bill in a total Managed Service Solution for mobile devices.
  • Was a part of an invitation only interview of Strategic T-Mobile partnership at HIMSS.
  • Spokesperson on behalf of SOTI in a small selection of partners to talk to SOTI's partnership with T-Mobile and how the partnership has impacted T-Mobile's customers in the Medical vertical.
  • Worked with Marketing, Sales Team, Implementation teams within T-Mobile to produce Go To Market Strategies very instrumental in MobiControl penetration throughout all B2B segments within T-Mobile The key person that partnered with Logical Choice in the Education space to implement SOTI MobiControl as part of their total Managed Solutions for classrooms.
  • Consistently maintained high customer satisfaction ratings.
  • Received Google TAM awarded 2022 for proactively removing cloud blockers that saved the project timeline and the customer loyalty

Certification

VCP-DW 2019

Google Cloud Digital Leader

Certified Scrum Master

PMP (in progress) August 2023

Timeline

Technical Account Manager - GCP Public Sector

Google
02.2022 - 04.2023

Technical Program Manager-DoD

Chenega Systems
03.2020 - 02.2022

Technical Account Manager/Support Account Manager

VMware
09.2018 - 03.2020

Technical Program Manager

Bluetheory, Inc
08.2017 - 09.2018

Pre-Sales Engineer Hybrid Cloud/API Management

IBM
09.2015 - 07.2017

Strategic Alliance Manager/Senior Customer Success Manager

SOTI, INC
09.2012 - 09.2015

Presales Engineer - EMM/MDM SME

T-MOBILE USA
09.2011 - 11.2012

Network Engineer/Acting IT Director

PARDONS AND PAROLE
06.2006 - 10.2011

Network Engineer

DEPT OF TRANSPORTATION
03.2005 - 07.2006

Exchange Engineer

SUNTRUST BANK INC
03.2001 - 08.2004

Pre-Sales Engineer

MICROSOFT CORPORATION
02.2000 - 03.2001

Systems Engineer

DELTA TECHNOLOGY/Delta Air Lines
03.1998 - 02.2000

Systems Engineer

BMC SOLUTIONS
03.1997 - 03.1998

Technical Analyst

NCR CORPORATION
07.1995 - 03.1997

COMPUTER INFORMATION SYSTEMS

ALABAMA STATE UNIVERSITY
SUMARA WHITE