Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer Experience
Extracurricular Activities
Volunteer Experience
Generic

Sumaya Qadi

Kansas City,MO

Summary

I’m a dedicated professional with 4 years of experience in management and customer service, backed by a strong academic background in sterilization technology. I thrive under pressure, excel at leading teams, and take pride in maintaining high standards of cleanliness and safety. My expertise includes sterilization techniques, patient care, and behavioral support, with a focus on infection control and compliance with health and safety standards.

I’m organized, detail-oriented, and skilled at balancing multiple responsibilities while meeting deadlines. Proficient in Microsoft Office Suite and experienced in documentation and data entry, I ensure tasks are completed efficiently and accurately. As a CPR-certified individual, I bring strong communication and active listening skills that enhance patient care and emotional support.

Beyond my professional life, I’m deeply involved in my community. I regularly volunteer to support local initiatives, helping organize events and provide assistance where it’s needed most. These experiences have shaped me into a resilient, empathetic, and solutions-oriented person who values collaboration and continuous learning. I’m excited to bring my skills and passion to a healthcare facility, where I can contribute to sterilization processes and while making a meaningful impact.

Overview

5
5
years of professional experience

Work History

Behavioral Technician

Behavioral Home
12.2023 - Current
  • Provide therapeutic support to individuals with behavioral health needs, focusing on safety, emotional support, and personal development
  • Collaborate with clinical staff to monitor progress and update treatment strategies.
  • Maintained sanitary conditions and mitigated hazards.
  • Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
  • Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
  • Increased daily living skills through systematic instruction and practice during natural routines.

Manager

Dairy Queen
05.2020 - 06.2023
  • Led daily operations and managed a team of staff in a fast-paced, customer-focused environment
  • Ensured the highest standards of food quality, customer service, and hygiene compliance
  • Managed inventory, organized shift schedules, and trained employees on safety protocols and procedures
  • Implemented systems to improve efficiency and customer satisfaction

Assistant Manager

Dairy Queen
06.2023 - 12.2023
  • Assisted in overseeing daily store operations, with a focus on staff training, customer service, and inventory management
  • Ensured cleanliness and sanitation of food prep areas, complying with health and safety regulations
  • Provided leadership and guidance to staff, ensuring a high level of team performance and morale
  • Helped manage financial operations, including cash handling and reconciliation

Education

Assotiate Health Science - Surgical Tec

Metropolitan Community College
Kansas City, MO
01-2026

Sterilizing Tec

Concord College
Kansas City, MO
11.2024

Skills

  • Sterilization Tec
  • Attention to Detail
  • Behavioral Support
  • Team Leadership
  • Time Management
  • Health & Safety Compliance
  • Event participation

Ability to manage multiple tasks Prioritize responsibilities
Maintain an organized workspace Attention to detail

  • Handling administrative tasks
  • Proficient in using office software
  • Professionalism and ethics
  • Patient monitoring
  • Excellent communication
  • Direct patient care
  • Team collaboration

Data entry
Proficient in Microsoft Office Suite
Eager to learn new skills or experiences Verbal communication
Emotional support
CPR certified
Problem-solving abilities
Reliability
Organizational skills
Active listening

Languages

Somali
Native or Bilingual

Timeline

Behavioral Technician

Behavioral Home
12.2023 - Current

Assistant Manager

Dairy Queen
06.2023 - 12.2023

Manager

Dairy Queen
05.2020 - 06.2023

Assotiate Health Science - Surgical Tec

Metropolitan Community College

Sterilizing Tec

Concord College

Volunteer Experience

  • Community Volunteer, Local Mosque, Assisted in organizing and hosting events, including educational programs and community gatherings. I have supported my community through various volunteer roles, including assisting at a food pantry, where I organized and distributed food to families in need. I also participated in neighborhood cleanup projects, focusing on improving public spaces and fostering a sense of pride in the community. Additionally, I helped with cultural events, creating an inclusive and welcoming atmosphere for attendees. These experiences have allowed me to connect with others and contribute meaningfully to my community.

Extracurricular Activities

Somali Student Union, Actively participated in organizing and planning cultural events to promote Somali heritage and foster community engagement. Muslim Student Association (MSA), Contributed to creating a supportive space for Muslim students through organizing events, discussions, and interfaith initiatives. Black Student Union (BSU), Collaborated on events and programs aimed at celebrating Black culture, history, and unity within the student body. Diversity Council, Worked with peers to promote inclusion and equity through workshops, events, and initiatives focused on building understanding among diverse groups. Women's Empowerment Group, Participated in initiatives that supported and uplifted women, including leadership workshops and community outreach programs.

Volunteer Experience

  • Community Volunteer, Local Mosque, Assisted in organizing and hosting events, including educational programs and community gatherings. I have supported my community through various volunteer roles, including assisting at a food pantry, where I organized and distributed food to families in need. I also participated in neighborhood cleanup projects, focusing on improving public spaces and fostering a sense of pride in the community. Additionally, I helped with cultural events, creating an inclusive and welcoming atmosphere for attendees. These experiences have allowed me to connect with others and contribute meaningfully to my community.
Sumaya Qadi