Sumayyah Abo-issa
Woodbridge Va,VA
Summary
Strong willed willing and eager to learn bilingual Arabic/English fast passed organized
Organized server with experience restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
Server
Red Lobster
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
About Women Obgyn
08.2009 - 03.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Personal Assistant
Musad Khan
02.2007 - 03.2009
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
- Kept detailed track of household and maintenance inventory and schedules.
Education
Nova
Alexandria, VA08.2008
Skills
- Food Sales and Promotion
- Process Payments
- Dining Customer Service
- Buffet Setup and Takedown
- Cash Handling
- Price Memorization
- Guest Relations Management
- Suggestive Selling
- Seating Assignment Preparation
- High-Volume Dining
Languages
Arabic
Professional Working
Timeline
Server
Red Lobster
06.2021 - Current
Receptionist
About Women Obgyn
08.2009 - 03.2011
Personal Assistant
Musad Khan
02.2007 - 03.2009
Nova
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